Citizens Charter

I. Introduction

The Barangay 758 is committed to providing prompt and efficient public service. This Citizens Charter is a guide to inform barangay residents of the services available, the processes involved, and how to avail of them in a transparent and efficient manner.
 

II. List of Services

1. Barangay Clearance

   • Who may avail: All barangay residents

   • Requirements:

     • Proof of residency (e.g., valid ID, utility bill)

     • Community tax certificate (Cedula)

   • Steps to follow:

1.          Proceed to the barangay hall and approach the Barangay Secretary.

2.          Submit requirements and fill out the Barangay Clearance request form.

3.          Pay the required fee at the treasurer's office.

4.          Wait for your Barangay Clearance to be issued.

o   Processing Time: 15-30 minutes

o   Fee: PHP 100.00

2. Barangay Certificate of Indigency

   • Who may avail: Low-income residents or indigent families

   • Requirements:

     • Proof of residency

     • Affidavit of indigency

   • Steps to follow:

1.          Visit the barangay hall and approach the Barangay Secretary/Punong Barangay.

2.          Submit the requirements and complete the application form.

3.          Processing of the certificate.

o   Processing Time: 1 hour

o   Fee: None

3. Barangay Business Clearance

   • Who may avail: Business owners operating within the barangay

   • Requirements:

     • DTI or SEC registration

     • Business name

     • Proof of address (e.g., lease contract, utility bills)

   • Steps to follow:

1.          Submit the necessary documents to the Barangay Treasurer.

2.          Pay the required fees.

3.          Wait for the issuance of the Barangay Business Clearance.

3. • • Processing Time: 1-2 days

     • Fee: PHP 500.00

4. Certificate of Good Moral Character

   • Who may avail: Any resident applying for employment, scholarship, or other purposes

   • Requirements:

     • Proof of residency

     • Valid ID

   • Steps to follow:

1.   Visit the barangay hall and submit requirements.

2.   Wait for the Barangay Captain's approval.

o   Processing Time: 1 day

o   Fee: PHP 100.00

5. Barangay Mediation Services (Lupong Tagapamayapa)

   • Who may avail: Any resident involved in minor disputes within the barangay

   • Requirements:

     • Complaint form

     • Valid IDs

   • Steps to follow:

1.   File a complaint with the barangay.

2.   Schedule a hearing with the Lupong Tagapamayapa.

3.   Attend mediation sessions.

o   Processing Time: Varies based on case complexity

o   Fee: 1,000.00

III. Feedback and Complaints Mechanism

We value your feedback and suggestions. If you have concerns or complaints regarding any of the services, please contact:

• Barangay Hotline: 8-255-2047 / 0939-770-2786

• Email Address: brgy758@gmail.com

• Website Address: https://sites.google.com/view/barangay-758-zone82-district-v

• Facebook page: Barangay 758, Zone 82, District V, City of Manila 

• Feedback Form: Available at the Barangay Hall

IV. Service Pledge

We, the officials and staff of Barangay 758, pledge to:

• Deliver our services with transparency, professionalism, and efficiency.

• Provide assistance with respect and courtesy.

• Address complaints promptly and fairly.