Guidelines for Residents

Dear Residents, On duty Security staff is your first point of contact related to any general enquiry about facilities, complaints and emergencies.  

Dial 9 from intercom or Call to mobile/contact security person available in parking area.

Security staff will escalate to RWA based on type of enquiry and incident if it needs further attention of RWA concerned office bearer or committee member as per Standard operating process and guidelines. 

Please follow RWA escalation process either written or online complaint if your query or concern is un resolved by security staff.

Security Shift Timings

Day Shift staff: 8:00 AM – 7:00 PM (or as per apartment schedule)

Night Shift staff: 7:00 PM – 8:00 AM (or as per apartment schedule)

General guidelines to residents.

Make yourself familiar with facilities available at Balaji Classic Apartment, OMBR Layout. Bengaluru, Please Visit Facilities page of this website.

🚪 Main Gate Entry/Exit

• Main gate will be opened at 5 AM and closed/locked after 11 PM. Get assistance from night duty security person if you are entering late. 

• Observe and ensure the safety of children playing in the parking area. Don't leave your children un attended.

👥 Visitors & Deliveries

• Confirm entry of your guests or visitors/Delivery person to security by calling security or dialing 9 on your intercom.

• Security is provided visitor log and had been instructed that without log entry should not be allowed inside premises.

• Security has been instructed to guide delivery personnel as per flat owner’s instructions and monitor movements and exit.

• If you are new resident, Introduce yourself to security person and mention your flat number.

🎥 CCTV Monitoring

•  All floors are CCTV monitored 24/7. Ask your guests/maid/vendor/service provider to report entry and exit to security.

•  Stop and report suspicious activity of visitors to Security. Please note that security of residents is everyone's responsivity.

⚡ Power Cuts and Diesel Generator (DG) Power Backup.

• Generate has be automated to start and stop during power outage. 

• Report single phase or any other electricity/ power related issues to Security if you are around. 3 Phase Red, Yellow, Blue Indicators are displayed in common area and should display more than 220 Volt in normal supply of power.

🛗 Lift Facility

• Report any lift faults or emergency to immediately to security and ask security to alert RWA.

🧹 Housekeeping Support

• If you find  lift, gate & parking area unclean, Inform Security/House keeping Staff. Escalate to RWA if not attended timely by staff.

• Staff has been instructed to clean floors corridors alternative days & basement Weekly. Inspect and sign log book for record if requested by Security after cleaning has been done.

• Instruct maids and residents to separate dry and wet waste before disposing in garbage bins and monitor the same strictly.

• If you observe BWSSB garbage collection not happening as per schedule, Inform Security and raise complaint to RWA.

💡 Common area Lights & Power

•  Common area lights are ON at 6 PM.  Switched OFF lights in morning 6 AM. Report to security or complaint RWA if common area lights are not working or needs maintenance. 

📩 Bills & Letters/Parcels Handling.

•  Electricity bills are distributed to your flat within 3 days of receipt by staff. If you don't get one, check with Security.

•  Reach out security if letters/couriers are undelivered more than one day. 

💧 Water & Motor pumps

•  If you have water supply issues to your flat, reach out to security for information whether it is impacting all residents and get status of resolution.

•  Report common area pipe leaks or plumbing issues to security first and then RWA through incident ticket. Plumbing issues maintenance of the same within your flat premises are your own responsibility.

📌 Complaint/Incident Reporting

• Write written complaints and incidents to security to escalate to RWA if it needs RWA urgent attention.

• Submit online complaint/Incident clicking here or selecting in menu of this website. 

📩 Pay Monthly Maintenance Regularly

To help RWA to maintain the facilities and ensure smooth community services for everyone, we kindly request you to pay your monthly maintenance to the RWA bank account on time between the 1st and 9th of each month . 

You may contact your bank or set up an automatic payment for your monthly maintenance contribution between the 1st and 9th of each month through your online banking. 

Check with treasurer if you have any due for past months and settle please.

Your timely contribution supports the upkeep and well-being of our community. Thank you for your cooperation and continued support.