• If you raise a complaint or report an incident, you will be part of the investigation and are expected to assist the RWA in resolving the issue. Complaints lacking complete information or with limited resident impact with no urgency may be put on hold and or rejected.

• Suggestions and ideas are always welcome. Their implementation will depend on benefits, resident impact, opinions, feasibility, and priority. If your idea is accepted, you’ll be involved in the process and are expected to join and lead the committee to implement it with residents’ consent."

Please don't create complaint for below issues!

For all below issues please check community guidelines and contact security staff directly or dialing 9 on intercom telephone and inform. 

If you don't get resolution from from staff, then only escalate to RWA Office raising complaint.

Common complaints and incidents to report to Security staff are listed below.

• I didn't get my electricity bills.

• My Parcel/Post was not delivered to me.

• I am not getting water at my flat.

• Someone left tap open in their flat. water is getting wasted.

• I don't have electricity/power at my flat.

• I hear drilling or carpentry work being done in our building. 

• Some other flat residence or visitor is parking vehicle in my car parking area.

• Lift, Corridors, Parking and common area is not clean.

• Common garbage not picked up by BWSSB vehicle from many days.

• Unidentified visitor entered building.