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Please review the new Innspector Information and Login Credentials for Front Desk
Sertifi Credit Card Authorizations
Sertifi Credit Card Authorizations
Important Note
Important Note
We no longer accept or store paper credit card authorization forms. All authorization requests must be processed exclusively through Sertifi.
· Front desk agents are now authorized to send out Sertifi authorization links directly, using their individual login credentials.
· However, permanent credit card authorizations (for companies wishing to charge multiple reservations over time) must still be processed by management and require the setup of a Direct Bill account.
Front Office - Sending and Processing Authorizations
Front Office - Sending and Processing Authorizations
When a Guest Requests a Credit Card Authorization:
When a Guest Requests a Credit Card Authorization:
1. Inform the guest that we process authorizations securely through Sertifi and can email them a link to complete the process.
2. Collect the guest’s email, confirmation number, and last name of the reservation in question.
3. Log into Sertifi and click “Create New” (top left).
4. Fill out the following:
a. Folder Name: Confirmation # - Last Name
b. Participant Email: Enter guest’s provided email
c. Select Form: Choose “Credit Card Authorization eForm”
5. Click “Send Now”
After the Form is Accessed and Submitted:
After the Form is Accessed and Submitted:
1. You’ll receive two emails:
a. Delivery receipt when the form is accessed.
b. Completed form with signed document attached once submitted.
2. Download the signed document:
a. Print the first page only (ignore page with credit card icon).
b. Write the last 4 digits of the card at the bottom right of the page.
3. Verify the card on file:
a. Open the reservation in PEP.
b. If the last 4 digits match, continue below.
c. If they don’t match, forward the email with attachment to avlap_agm@hilton.com for management processing. You’re done at this point.
If the Card Details Match:
If the Card Details Match:
1. Split the folios in the reservation as needed (room & tax vs. incidentals).
2. In the stay tab – booking comments section:
a. Type: CC Auth on file, all details correct – your name & date
3. Go back into Sertifi:
a. Navigate to “Authorization Records in Needs Attention.”
b. Click the arrow next to the authorization you’re processing and then click “Mark as Processed.”
4. File the printed form in the Credit Card Authorization Binder (next to the AGM computer):
a. Sort by arrival month/date.
Notes:
Notes:
· We require a separate credit card authorization form per reservation, unless the guest/company is setting up a permanent authorization account.
· Sertifi labels each credit card authorization with a letter grade. If the letter grade is below an “A” hand off the authorization to the MOD to process as this could mean fraudulent activity.
Training Link: Required for all Desk Agents to Complete
Training Link: Required for all Desk Agents to Complete
Email Body for all Sertifi Emails
Email Body for all Sertifi Emails
Please Copy and Paste the Following:
Please Copy and Paste the Following:
Please complete the attached Sertifi credit card authorization form. All required fields must be filled in for the form to process correctly.
Once submitted, we’ll be notified automatically. If you need help or have any questions, feel free to reach out.
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