Embedded Files
Please review the new Innspector Information and Login Credentials for Front Desk
What is Hilton Honors?
What is Hilton Honors?
Hilton Honors is a guest-loyalty program offering members benefits like flexible payment options, exclusive discounts, and free Wi-Fi. Direct bookings through preferred channels provide instant perks, including access to the Hilton Honors mobile app for check-in, room selection, and Digital Key use.
Hilton Honors allows us to communicate directly with guests to drive loyalty and return stays. These new Members represent higher-valued future direct business for your properties. And we know that more than 50% of non-Member guests will enroll in Hilton Honors if asked.
For the entire year, any guest who enrolls in Hilton Honors on property will get 500 points automatically added to their account.
Hilton Honors Benefits
Hilton Honors Benefits
All members have access to the Hilton Honors Discount, the ability to earn points for their stay and are able to use the digital key on the Hilton Honors App.
Only SILVER, GOLD, DIAMOND receive 2 bottles of water, they should already be in the room.
Only GOLD, DIAMOND have the Myway options, of either 750 bonus points, or a $10 Food/Beverage Credit per person, up to a maximum of 2 people, ie a maximum of $20 per day. This is available at the bar/restaurant, breakfast and the giftshop. Always ask their preference at check in. Note this is not for alcoholic beverages.
Diamond members receive access to diamond parking. It is marked in the front parking lot and the back parking lot.
Diamond members do get the premium internet for free, BUT they have to sign in using their HHONORS number.
Standard Room Reward Reimbursement Model
Hilton Honors Reimbursements
Hilton Honors Reimbursements
Hilton Honors reward products and reimbursements are designed to deliver value to both our members and to our hotels. This system is why it is extremely important to enroll as many guests into Hilton Honors as possible given their consent. The key goals of Hilton Honors hotel redemptions are:
Deliver Value to Members
Provide the best possible value proposition for earning and redeeming Hilton Honors points for free nights.
Celebrate our members' loyalty to Hilton by delivering a memorable experience on redemption stays.
Deliver Value to Hotels
Incentivize more paid business from Hilton Honors members with the promise of hotel rewards.
Drive incremental occupancy and RevPAR through redemption stays and reward reimbursements.
The Hilton Honors Standard Room Reimbursement Model is designed to fairly compensate hotels for reward business. It is based on three key principles:
Compensate hotels at a competitive rate on high occupancy nights when reward guests might be displacing paid guests
Pay hotels a nominal amount on low occupancy nights to cover the marginal cost per occupied room
Fairly distribute remaining funds to hotels that are lower occupancy and have a larger number of reward stays
A GREAT Welcome
A GREAT Welcome
Check-in is a critical touchpoint that sets the stage for a guest’s stay. To provide team members a memorable framework to deliver the 5 key elements guests desire in meaningful recognition, the mnemonic GREAT has been developed. The GREAT mnemonic or recognition tool is designed to help teams consistently recognize Hilton Honors Members during each stay.
Hilton Honors Members;
Spend 20% more on room rates and non-room spend during their stay
12x more likely to return to your hotel compared to non-member guests.
Cost less and typically book direct or are less expensive to convert
Satisfied Honors Members stay more, spend more, and cost less, boosting our overall stay scores and fostering loyalty. The check-in process is often the first opportunity to make a lasting impression, and it sets the tone for the guest’s entire stay. When HH members are greeted warmly and acknowledged for their loyalty, they feel valued and appreciated. A seamless and enthusiastic check-in experience not only reinforces their decision to stay but also boosts satisfaction scores, which can lead to positive reviews, repeat visits, and increased revenue.
Why Hilton Honors Recognition Matters for Front Desk Agents
Why Hilton Honors Recognition Matters for Front Desk Agents
Your role in recognizing and enrolling Hilton Honors (HH) members doesn’t just benefit the hotel—it directly rewards you, too. By delivering exceptional service during the check-in process and actively engaging guests about the Hilton Honors program, you contribute to a better guest experience while unlocking tangible benefits for yourself.
Monthly Enrollment Rewards - The Passport to Hilton Honors Program
Every month, the hotel sets an HH enrollment goal of 11%. When we hit this goal, the hotel earns $100, which is distributed among the top-performing front desk agents based on the number of new HH members they enrolled. This means your efforts to enroll guests can directly put money in your pocket, rewarding your hard work and enthusiasm.
Why Enthusiasm Counts
Your energy and attitude during check-in play a significant role in guest satisfaction. When you greet members warmly, acknowledge their loyalty, and share the benefits of enrollment with non-members, you’re building stronger connections and creating memorable experiences. This not only increases our HH scores but also enhances your reputation as a star team member, leading to personal recognition and rewards.
By embracing the importance of Hilton Honors and delivering a GREAT check-in process, you’re not only contributing to the hotel’s success but also setting yourself up for financial and professional rewards. Enthusiasm pays!
Page updated
Google Sites
Report abuse