Embedded Files
GREETING CLIENT
GREETING CLIENT
Your introduction should be performed as follows: "Good (morning, afternoon), I will be your ASL interpreter today, my name is ____ and my interpreter number is ____. Please remember to speak slowly and directly to the patient, and I will sign everything you say. Please go ahead".
It's important to do your best to avoid being intrusive, but you should be able to hear everyone and have time to process the information. If you can't, simply ask politely for the party to slow down or repeat.
COMPLETING THE CALL
COMPLETING THE CALL
When the client is ready to disconnect, be sure that the Deaf/HH client is ready to disconnect as well and ask the client if they have any questions or concerns. Thank the client for their patronage and disconnect the call.
REMEMBER! You are in control of communication so if you need someone to stop or slow down, ask! For example: "The interpreter is having trouble hearing, will the doctor please step closer to the microphone?" or "The interpreter is not able to read the patient's signs, could the camera be lowered please?"
PRIOR TO SHIFT
PRIOR TO SHIFT
REMEMBER to use the latest version of Chrome as your browser for best performance.
VERIFY in your system settings or preferences that your camera and headset are selected as your audio and video output.
TEST your camera, audio, and other network connections at https://test .webrtc.org/ (opens in new window).
CLEAR cache on Google Chrome and refresh browser.
DISABLE AUTOMATIC UPDATES to prevent machine restart during the provision of services for AS VRI.
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