Embedded Files
For better system performance, ask your internet provider about ways to improve speed and line quality. You can check your network speed anytime at www.speedtest.net (opens in new window). Please refer to your training manual for specifics.
Remember to log into the VRI platform using only one device at a time, via the latest version of Chrome.
Remember to log into the VRI platform using only one device at a time, via the latest version of Chrome.
Client Cannot Hear Interpreter
Client Cannot Hear Interpreter
Check that your headset is plugged in, and the microphone controls are not muted.
Make sure your headset is selected as the audio input source via your computer’s settings or system preferences.
Clear cache and refresh your Google Chrome window.
Close all running applications, including Google Chrome, then re-open Google Chrome.
If all else fails, restart computer.
Client Cannot See Interpreter
Client Cannot See Interpreter
To verify that the camera is working properly, test it at https://webcammictest.com (opens in new window).
Interpreter Cannot See Client
Interpreter Cannot See Client
Clear cache and refresh your Google Chrome window.
If all else fails, restart computer.
Interpreter Cannot Hear Client
Interpreter Cannot Hear Client
Check that your headset is plugged in and that the volume control is not muted.
Make sure your headset is chosen as the audio output source via settings or system preferences.
Clear cache and refresh your Google Chrome window.
Close all running applications, including Google Chrome, then re-open Chrome.
If all else fails, restart computer.
Video Quality
Video Quality
Video quality is influenced by many different factors, including network speed, network latency, overall line quality, and webcam's settings. Slow upload speeds can cause the video to be choppy or distorted.
No Audio/Video
No Audio/Video
Go to test.webrtc.org (opens in new window) and click “Start.” If there is a prompt asking for access to the webcam and microphone, please choose “Allow." You can also test your system at https://networktest.twilio.com (opens in new window).
Connection Quality
Connection Quality
Remember to close or disable network-based applications that require excessive bandwidth, like streaming video and music services and file sharing applications, which may cause video calls to freeze or blur. Also, remember that only about 60% of bandwidth is accessed by wireless networks, so for best results, connect via HARDWIRE!
PERFORM THESE DIAGNOSTIC TESTS ROUTINELY:
PERFORM THESE DIAGNOSTIC TESTS ROUTINELY:
Go to WebRTC Troubleshooter (opens in new window), WebcamMicTest.com (opens in new window), and Twilio WebRTC Diagnostics (opens in new window) and run each test.
Take a screenshot of the results and email to angie@ncterp.com.
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