Flori Support
Need help with Flori? We are here to assist you.
You can contact us about:
• Account access and sign-in issues
• Plant scanning and diagnosis features
• Plant care tasks and reminders
• Premium subscriptions and purchases
• Restoring previous purchases
• Privacy and account deletion requests
• Technical problems, bugs, or feedback
Contact
Email: ask.flori.app@gmail.com
When contacting support, please include:
• A short description of the issue
• Your device model
• Your Android or iOS version
• Your Flori app version
• Screenshots of the issue, if available
Please do not send passwords, payment card information, authentication codes, or other sensitive credentials.
Response Time
We aim to respond to support requests as soon as reasonably possible. Response times may vary depending on request volume and the nature of the issue.
Subscription Support
Subscriptions and payments are processed by Google Play or the Apple App Store.
You can manage or cancel a subscription through your store account settings. Deleting the Flori app or your Flori account does not automatically cancel an active store subscription.
Account Deletion
To request deletion of your Flori account and associated data, please visit the Account Deletion page on this website or use the account deletion option inside the Flori app.