Privacy Policy
Last updated: August 10, 2026
Flori (“Flori,” “we,” “us,” or “our”) provides plant identification, plant care, diagnosis assistance, reminders, and related mobile application services.
This Privacy Policy explains what information we collect, how we use it, when it may be shared, and the choices available to you when you use the Flori mobile application.
1. Information We Collect
Account Information
When you create or use an account, we may collect your email address, account identifier, profile information, app language, preferences, and authentication information.
Plant and User Content
We may collect information you provide to the app, including plant photographs, plant names, plant records, care activities, diagnosis requests, chat messages, and other content submitted through Flori.
Camera and Photo Library
With your permission, Flori may access your device camera or photo library so that you can scan plants, attach photographs, diagnose plant conditions, or estimate light conditions. Selected images may be uploaded and processed to provide these features.
Location Information
If you choose to provide location information, we may use an approximate or selected location to generate location-based plant care recommendations, weather information, and reminders. Flori does not share your precise location with other users.
Device and Usage Information
We may collect device type, operating system, app version, language, app interactions, performance information, diagnostic information, notification tokens, and analytics identifiers.
Flori currently uses the Android Advertising ID only for analytics and app performance measurement. It is not used to display targeted advertisements.
Purchase Information
When you purchase a subscription or other digital product, we may receive transaction status, product identifier, subscription status, entitlement information, renewal status, and purchase history from Google Play, the Apple App Store, or RevenueCat.
We do not receive or store your complete payment card information.
2. How We Use Information
We may use collected information to:
• Create, authenticate, and manage your account.
• Identify plants and provide plant-related information.
• Analyze plant photographs and provide diagnosis assistance.
• Generate personalized plant care plans, tasks, and reminders.
• Provide location and weather-based care recommendations.
• Process and restore purchases and subscriptions.
• Send service-related notifications.
• Provide customer support.
• Monitor app performance and improve Flori.
• Prevent fraud, abuse, and security incidents.
• Comply with applicable legal obligations.
3. Artificial Intelligence Processing
Some Flori features use artificial intelligence to identify plants, analyze plant images, generate plant information, or respond to diagnosis questions.
Information submitted to these features, including images and text, may be securely sent to our backend systems and AI service providers, including OpenAI, for processing. These services are used only to provide the requested Flori functionality.
AI-generated information may be incomplete or inaccurate and should not be treated as professional, medical, veterinary, agricultural, or safety advice.
4. Service Providers
We may use trusted service providers to operate Flori, including:
• Supabase for authentication, databases, storage, and backend services.
• Google Firebase for analytics and push notifications.
• RevenueCat for managing purchases, subscriptions, and premium access.
• Google Play and the Apple App Store for payment processing.
• OpenAI for AI-powered plant identification and diagnosis features.
• Open-Meteo for weather information used in plant care recommendations.
• Google and Apple for supported account sign-in services.
These providers may process information only as necessary to provide their services and according to their own privacy policies and applicable agreements.
5. How We Share Information
We do not sell your personal information.
We may share information:
• With service providers that help us operate Flori.
• When required by law, regulation, legal process, or government request.
• To protect the rights, safety, and security of users, Flori, or others.
• As part of a merger, acquisition, financing, or transfer of the service, subject to appropriate safeguards.
• With your consent or at your direction.
6. Data Retention
We retain personal information for as long as necessary to provide Flori, maintain your account, meet legal obligations, resolve disputes, and protect the service.
When an account deletion request is completed, associated personal information is deleted or anonymized, except where limited information must be retained for legal, security, fraud-prevention, accounting, or transaction-record purposes. Information may remain temporarily in encrypted backups until those backups are replaced.
7. Account Deletion
You can request account deletion from within the Flori app through the account or profile settings.
You may also find account deletion instructions on our Account Deletion page:
[ACCOUNT DELETION PAGE URL]
Deleting the app from your device does not automatically delete your Flori account.
8. Permissions and Device Controls
Flori may request access to the camera, photo library, notifications, or location depending on the feature you use.
You may deny or revoke these permissions through your device settings. Some Flori features may not function without the relevant permission.
If device authentication such as fingerprint or facial recognition is used, authentication is performed by your device. Flori does not receive or store your biometric templates.
9. Children’s Privacy
Flori is intended for users aged 18 and older. We do not knowingly collect personal information from children.
If you believe that a child has provided personal information to Flori, please contact us so that we can investigate and take appropriate action.
10. Security
We use reasonable administrative, organizational, and technical safeguards designed to protect personal information. However, no electronic transmission or storage system can be guaranteed to be completely secure.
11. International Data Transfers
Our service providers may process information in countries other than the country where you live. Where required, we use appropriate safeguards for international transfers of personal information.
12. Your Rights and Choices
Depending on your location, you may have rights to access, correct, delete, restrict, or object to the processing of your personal information, or request a copy of your information.
You may exercise available rights through the Flori app or by contacting us. We may need to verify your identity before completing certain requests.
13. Changes to This Privacy Policy
We may update this Privacy Policy when Flori’s features, practices, or legal obligations change. The updated version will be posted on this page with a revised “Last updated” date.
14. Contact Us
For privacy questions, account deletion requests, or support, contact:
Email: ask.flori.app@gmail.com
App: Flori