If you want to clear your route history, photos, or app cache but want to keep using Ask James in the future, you can delete specific data without closing or deleting your account.
You have full control to clear data instantly directly from your phone.
Clear everything on your device:
Open the Ask James app.
Go to Settings.
Tap Delete local data and cache. This instantly removes all routes, history, and offline regions cached on your device. Your login account remains active.
Remove individual items:
Delivery History: You can remove completed deliveries one by one from your history tab.
Active Routes: You can remove specific addresses from your current route or manually move them to history within the management screen.
If you use cloud sync and want to wipe data from our servers while keeping your account open, you can submit a manual request.
Send an email to 📧 ab02fat@gmail.com.
Important: You must send this email from the address linked to your Ask James account.
Subject Line: Delete my Ask James data
In your email, clearly specify what you would like us to remove. For example:
"Delete all cloud routes and history"
"Delete all delivery photos only"
"Delete everything in the cloud but keep my account"
Processing Time: We will process your request and permanently erase the specified cloud data within 30 days, sending you an email confirmation once it is done.
You can choose to wipe any or all of the following:
Delivery routes (both local device and cloud backups)
Delivery history (both local device and cloud backups)
Proof-of-delivery photos (both local device and cloud storage)
Your app preferences and configurations stored in the cloud
To keep your account active for future use, we must retain:
Your Login Credentials: Your registered name and email address.
Subscription Records: Your active Google Play subscription details (managed securely via Google Play).
Need help managing your data? Reach out to us at ab02fat@gmail.com.