You can request the permanent deletion of your Ask James account and all associated cloud data at any time. Follow the steps below to wipe your data from your device and our servers.
Step 1: Clear your device
Open the Ask James app on your phone.
Navigate to Settings ➔ Delete local data and cache. (This instantly removes all routes and history stored locally on your device).
Step 2: Submit your deletion request
Send an email to 📧 ab02fat@gmail.com.
Important: You must send this email from the address linked to your Ask James account.
Subject Line: Delete my Ask James account
💡 Don't have the app installed anymore? You can skip Step 1 and simply email us from your registered address. We will handle the cloud-side cleanup for you.
Step 3: Confirmation
We will process your request and permanently delete your account within 30 days. You will receive an email confirmation once the process is complete.
When your request is processed, the following information is permanently erased from our Supabase cloud servers:
Your Profile: Your registered name and email address.
Delivery Data: All cloud-synced delivery routes and your stop history.
Media: All proof-of-delivery photos stored in our cloud storage.
Subscription Link: Your subscription profile connection to our app.
Google Play Purchase History: Information regarding your subscription purchases is held and managed by Google Play. We do not control this data, and it is kept by Google as required by financial regulations.
Temporary Backups: Residual data may remain in our secure database backups for up to 30 days after deletion before being permanently overwritten.
Legal Compliance: In rare circumstances, minimal data may be kept if required to comply with statutory legal or tax obligations under UK law. If this applies to your account, we will notify you via email.
If you have any issues completing these steps, please reach out to us directly at ab02fat@gmail.com.