Frequently Asked Questions and Reminders

Special Sprinkler System Reminder

Proper irrigation requires seasonal adjustments to keep your lawn and plants healthy while conserving water. As weather conditions change, your sprinkler system settings should be updated to match.

Summer Months: Hotter weather often requires increased watering to maintain healthy turf and landscaping.
Cooler Weather: As temperatures drop, watering should be reduced to avoid overwatering and unnecessary water waste.
Other Factors: Landscape changes, soil conditions, and normal sprinkler head wear can all affect system performance.

Unless you have a maintenance contract with us, the settings we establish at the time of service may not remain optimal throughout the year. Regular inspections and adjustments are essential to ensure your system continues running efficiently.

By making timely adjustments, you can:

Prevent water waste
Promote proper plant growth
Lower your water bill

Thank you for choosing Artisan Backflow & Sprinkler. Please contact us if you have questions or would like assistance with seasonal adjustments.

Important Update: Service Request Reminders

At Artisan Backflow Services, we are committed to providing efficient, reliable service while reducing unnecessary waste. Beginning with the 2024 service year, we will no longer send service request reminders by mail.

This change helps us:

Reduce paper waste
Streamline communication
Deliver reminders more quickly and reliably

You will continue to receive timely reminders by email and text message. To ensure you don’t miss important updates, please confirm that we have your current contact information. If you haven’t already provided your email or mobile number, please update your information using the details on our Contact page.

We appreciate your understanding as we move to a more modern and sustainable communication system. Thank you for trusting Artisan Backflow Services with your backflow and sprinkler system needs.

If you have any questions, our team is always here to help.

Important Notice: Do Not Reply to Automated Messages

Our 1-844 number is used for automated service notifications only. Replies sent to this number are not monitored and may not be received by our team.

To ensure your message reaches us, please use the contact methods listed on our Contact page. This will guarantee that your inquiry is directed to the appropriate staff member and handled promptly.

Trying to pay with card?

You are more than welcome to pay with a card. Just visit our Pay My Bill page and follow the instructions on that page.

Sent to collections?

If you are still in Tier I collections, please follow the instructions on the Pay My Bill page.

Have you been sent to Tier II collections? Well, we must say that we have an accounts receivable process in place that sends the account to American Profit Recovery if it’s not paid in a timely fashion. Since the account has been placed for collection, you’ll need to deal with them directly at 833‐227‐4606. If necessary you can ask to speak with a supervisor.

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