Arlo Netgear Setup | Support & Help | Arlocustomerservice.com

How do I setup my Arlo base station Netgear?

To connect your Arlo SmartHub or base station to the Internet:

• Using an Ethernet wire, connect the SmartHub or base station to your router.

Before you turn on the base station, make sure it's connected to your router. If you turn on the base station before connecting it to your router, it may not connect to your network correctly.

• Connect the base station to the power adapter and connect it into an outlet.

• By pushing the On-Off button, you can turn the base station on.

• In about two minutes, the power and Internet LEDs on the front of the base station should turn green. Wait for the LED to become blue if you're using a single-LED base station.

• Your base station has an Internet connection.

If you were unable to connect your base station then visit arlo netgear customer service

How do I connect my Arlo WiFi to Netgear?

If my Arlo device is currently connected to a SmartHub or base station, how can I connect it directly to my WiFi router?

If you already have an Arlo camera set up and linked to a VMB5000, VMB4540, VMB4500, or VMB4000 SmartHub or base station and wish to connect the camera or doorbell directly to your 2.4 GHz WiFi network, follow these instructions.

Review the directions on the in-package quick start guide if your Arlo camera is not already set up.

Before you start

You'll need an Arlo camera that can connect to a WiFi router directly.

You must link your mobile device to your 2.4 GHz WiFi network, as well as your Arlo camera to the same 2.4 GHz WiFi network. Visit for additional details. How can I set up my Arlo camera by connecting my mobile device to a 2.4 GHz WiFi network?

Make sure you add your Arlo camera to the account where it was first connected to avoid losing your three-month Arlo Smart trial.

You can't save Arlo recordings to a local storage device if your Arlo camera isn't linked to an Arlo SmartHub or arlo base station.

The Arlo Chime can only be configured to play a melody or tone when motion is detected by the Arlo Video Doorbell when it is not linked to an Arlo SmartHub or base station, and it cannot be activated by a doorbell press event.

To connect your Arlo camera to your 2.4GHz WiFi Router:

You must remove your Arlo camera from your account and re-onboard it to switch it from an Arlo SmartHub or base station connection to a direct-to-WiFi connection. The exact steps are listed below.

• Install the Arlo app on your iOS or Android device.

• Settings > My Devices can be accessed by tapping or clicking.

• Choose an Arlo camera.

• Alternatively, under the Devices screen, tap or click the Settings icon for your Arlo camera.

• Tap or click Remove Device at the bottom of the Device Settings screen.

• Your device has been reset and is no longer associated with your account.

• Select your camera from the Devices screen by tapping or clicking Add New Device.

• Tap or select Connect without a SmartHub or Connect without a Base Station if Arlo detects a SmartHub or base station.

• To connect your camera or doorbell to a 2.4 GHz WiFi network, follow the in-app instructions.

For more info go to arlo customer service