Managed end-to-end customer inquiries and support across Gorgias, Facebook, Instagram (Meta Business Suite), Etsy, Shopify Inbox, and Zoho Mail, ensuring timely responses, organized communication, and consistent issue resolution across multiple platforms.

• Managed order tracking and customer support across multiple stages of fulfillment using Google Sheets and e-commerce platforms.

• Organized workflow stages: Order Received → Processing → Shipping → Delivered to ensure smooth fulfillment tracking

• Monitored order status and ensured accurate updates across customer inquiries

From audience engagement to content creation, I manage messages, write captions, support posting, and design simple graphics to keep your brand consistent and engaging.

I connect and communicate with influencers, manage collaborations, track posted content, and ensure all user-generated content aligns with your brand standards.

I help protect and strengthen your brand by managing customer feedback, resolving concerns with care, and supporting campaigns that resonate with your audience.