📩 Managed day-to-day customer communication across email and chat, ensuring timely and professional responses

🛒 Processed and tracked e-commerce orders, resolving issues and keeping records organized

💬 Engaged with customers through social media comments and messages to maintain active interaction

🤝 Coordinated with influencers, handled outreach, and monitored collaboration deliverables

⭐ Reviewed customer feedback and handled concerns to improve overall experience

🎨 Assisted in creating captions and simple graphics for social media content

✔️ Reviewed support responses for accuracy and consistency as part of quality assurance

📊 Organized data, maintained reports, and ensured accuracy in tracking systems

💼  Virtual & Administrative Support

📧  Email & Customer Support

🛒  E-commerce Management (Shopify & Etsy)

📱  Social Media & Community Support

🎨 Content & Marketing Support

🔍 Quality Assurance & Process Improvement

🎬 Short-Form Video Editing

I run a personal YouTube channel where I practice and refine my short-form video editing skills, focusing on pacing, storytelling, and audience engagement. I am also developing a new channel focused on long-form content to expand my editing and content-creation skills further.