Any type of business started will certainly have a problem that happens in a company during sales. When we have a problem, we should face the problem instead of running away from it. The problem that we facing is generally our threat and weaknesses that are analysed from SWOT.
First and foremost, the first problem that was happened in our company is we have to face competition from other companies where competitors offer products or services that we run almost the same, or other companies sell at a lower price than us, which can take most of our customers with them. Nims Chocotub is a trendy and popular snack, so many parties will take this chance to earn interest and profit by selling them. Hence, we overcome this competition by harnessing the power of Telegram and WhatsApp effectively especially in the group that official to do the sale, such as promotion during Christmas or provided promo code, nimssedap12, that was given during Facebook Live, in order to make a lasting impact on everything we do to show our customers that our company is a forward-thinking because progressive with appropriate products or services are a powerful way, to stand out in a crowded market.
Secondly, our problem that happens is how to retain our customers where how our company ensure they stay with us and keep coming back in another word, they will repeat their order. Our business has been spotty, with customers not returning as often as we hope for.
Thus, the act that we have taken is to look at the characteristics of our current best customers, those that repeatedly use our service and speak highly about our brand and what are the common traits among them. We are also not afraid to ask our best customers what they want and their feedback from our product and services because the feedback is integral to finding and retaining valued customers. The feedback from our customers we will post via social media and telegram.