Skills

Hard skills:

• Workload management

  • Organize and color code a weekly and monthly planner to balance workload

  • Schedules staff meetings and weekly community outreaches to local organizations

• Interviewing skills

  • Conducts phone, Zoom, and in-person interviews for potential clients and volunteers

• Advocacy

  • Educates staff and clients on stigma around mental health, diversity, equality, and equity

  • Sets volunteer opportunities for clients

• Relationship building

  • Communicate with both sides of parties and sets goals for bettering relationships

  • Currently inquiring on a Life Skills class on child development/milestones and empathy

• Technology skills

  • Microsoft Office Suite & Google Workspace

  • Apricot (cloud-based case management software)

    • Administrative role in creating forms and directing staff on measuring and optimizing data

  • Homeless Management Information Software (HMIS)

    • A participating organization that records and stores client level information on characteristics and service needs of people who are homeless or at risk of becoming homeless

• Leadership and management

  • Senior Case Manager that conducts staff meetings

  • Manages house managers & weekly activities for clients

• Programmatic skills

  • Create client guidelines for both locations of organization

  • Applies and follows rules and conduct to make a seamless program

Soft Skills:

• Listening skills

  • Active listener in weekly meetings with clients

• Communication

  • Accurately receive and interpret messages

  • Emotional intelligence

• Teamwork

  • Supervisor of house managers

  • Works closely with operations and development managers

  • Refers to Executive Director

• Self-awareness

  • Stays focused and organized

  • Sets boundaries with clients, network, & staff

  • Mindful of strengths and weaknesses

• Problem solving

  • Defines the root of problems & listens to both sides of story for clients

  • Prioritizing solutions & scheduling progress updates with clients

• Organizational skills

  • Creating and keeping deadlines

  • Goal-setting, progress reports, & meeting goals

  • Scheduling and attending meetings

  • Time-management