Incident RESponse

If an individual in the Andover community experiences an event of verbal harassment, involving inappropriate language such as racial slurs, homophobic comments, sexual remarks, or any other form of discrimination, it is important to handle the situation safely and thoughtfully to ensure personal safety and proper reporting. 

Here’s a step-by-step guide on how to respond to an incident of this type of harassment:

Immediate Steps

1. Prioritize Safety:

   • If the situation feels threatening or unsafe, remove yourself from the area or individual as quickly as possible without engaging further. Try to find a nearby area that is safe or provides protections from the threat.

   • Avoid escalating the confrontation. Do not respond aggressively to prevent further provocation. 

   • If the situation does not present risk of escalation, an individual should feel empowered to address the discrimination directly by acknowledging their  experience and the harm that occurred.
     
     

2. Stay Calm:

   • Take deep breaths to maintain composure. Remaining calm can prevent the harasser from gaining further control over the situation.
     
     

3. Document the Incident:

   • If safe to do so, record the interaction on your phone or take note of the harasser's description, including clothing, physical appearance, and distinguishing features.

   • Note the time, location, and any witnesses present.
     
     

Reporting the Incident

1. Inform Law Enforcement:

   • If the harassment occurs in public and feels threatening or criminal, contact the local police to report the incident. Provide all documented details.

2. Consider Other Authorities Where the Harassment Should Be Reported: 

   • Schools/Universities: Report to campus security or the office handling harassment (e.g., Title IX office in U.S. colleges).

   • Public Spaces or Businesses: Inform management or security staff of the location.

   • Online Platforms: If harassment occurs online, report it using the platform’s reporting tools.

   • Workplace: For a workplace-based incident, file a formal complaint following the organization's reporting procedures.

Massachusetts law about harassment, stalking, or intentional infliction of emotional distress | Mass.gov

Consider Seeking Support

• Talk to someone you trust about the experience to process emotions and get advice.

• Consider reaching out to advocacy groups or hotlines specializing in hate crimes, LGBTQ+ rights, or sexual harassment for additional guidance.