Technical Writing Projects

A poster detailing a project I completed during my internship at NVIDIA. I drafted over 30 new and updated knowledge base articles for the internal IT and HR ticketing system using Microsoft Word, and audited existing articles using Excel to ensure articles were unique, up-to-date, and comprehensive. I synthesized information from various sources and partnered with subject matter experts to review articles prior to publication. My comprehensive, structured writing not only supported self-service, but also enabled a chatbot integrated into the helpdesk to effectively learn and communicate information about NVIDIA's benefits to employees in an accurate and conversational manner.

A reference document I created for software developers to help them choose between SOAP and REST web services. Since the users have a high level of technical proficiency, I skipped defining jargon like "API calls" and "caching" and instead focus on comparing SOAP and REST with a table for clarity and a strong information architecture that states real use cases for either web service.

A structured article I wrote to introduce knowledge-centered service: what it is, how to use it, and its benefits and drawbacks.

An article I wrote instructing the user on how to restore an antique cabinet, using accurate, clear language to explain a complicated progress to laypeople.