Troubleshooting

Troubleshooting

• App won’t open or crashes

  • Force quit Ample and reopen it.

  • Restart your iPhone (and Apple Watch if the issue is on watch).

  • Install the latest iOS / watchOS update compatible with your device.

  • Install the latest Ample update from the App Store.

  • If it still crashes, email amplehealthapp@gmail.com with steps to reproduce and your app version.

• Watch numbers look stale

  • Open Ample on your iPhone and leave it in the foreground briefly so it can refresh and send an updated snapshot to the watch. On the watch, use the refresh action on the Log page if available. Ensure Bluetooth/Wi‑Fi connectivity between devices.

• Widgets not updating

  • Open Ample on iPhone once so it can refresh Health data and push an updated widget snapshot. Remove and re-add the widget if needed.

• After replacing my phone, my history looks gone

  • Restore from an iCloud backup or enable iCloud → Health on your Apple ID. Restore Ample-specific data via the in-app iCloud restore prompt or Settings → Data & Privacy if offered. Achievement and Hall of Fame records stored in Ample’s iCloud sync may return after restore and sync.

• iPad shows “Synced from your iPhone”

  • On iPad, Ample may display data synced from your iPhone when that is fresher than local Health data. Keep Ample open on iPhone periodically so snapshots stay current.