Onboarding E-Learning Course for CRM Utilization

In my role as an instructional designer, I spearheaded the creation of a dynamic e-learning course designed to streamline the onboarding process for new associates. Focused on the utilization of our CRM tool, Funnel, the course provides a comprehensive guide to navigating the system for effective messaging and calling.

Key Features:

• Interactive Learning Modules: Engaging modules guide associates through every aspect of Funnel usage, ensuring a thorough understanding.

• Embedded How-To Videos: Short and concise instructional videos, developed by me, are seamlessly integrated into the course, offering visual aids for enhanced learning.

• User-Friendly Navigation: The course is structured for intuitive navigation, making it easy for new associates to grasp essential CRM functionalities.

Outcomes:

• Accelerated Onboarding: The e-learning course has significantly reduced the onboarding time for new associates, allowing them to quickly adapt to using Funnel in their daily tasks.

• Increased Proficiency: Associates completing the course demonstrate heightened proficiency in leveraging Funnel's messaging and calling features, contributing to improved communication within the team.

• Positive Feedback: The interactive and user-friendly nature of the course has garnered positive feedback, fostering a more confident and empowered team.

This portfolio piece showcases my expertise in instructional design, emphasizing a practical and efficient approach to onboarding through interactive e-learning experiences.

https://360.articulate.com/review/content/2b17316f-6180-4a6c-9655-5fd5aec6f779/review