Technical Assistance centre

Website 

• • https://www.cisco.com/c/en/us/support/index.html

Open a Case

• • https://cep.cloudapps.cisco.com/case 

  • https://mycase.cloudapps.cisco.com/case

TAC Connect BOT

• • • https://tacconnect.cisco.com/

• India

Phone: 000-800-100-1364 

Cisco Logistics Support Center (RMA)

• • • India

Phone: 000-800-100-1364 (Option 4)

Email: apac-lsc-india@cisco.com

• Check RMA status

https://ibpm.cisco.com/rma/home/

Escalation Process 

1. Have the SR# handy.

2. Call the TAC Center. 

   • You will be connected to the Duty Manager. 

   • Make a note of his/her Name and User name.

3. Seek help prioritizing the SR(from P3 to P2). 

4. Seek help in aligning an engineer right away. 

   • Stay on the call.

   • Once the assigned engineer come online. He may share a Webex link.

   • Get on the Webex along with Partner and continue troubleshooting the issue.

Case Query Url 

• http://cae-xmlkwery.cisco.com/main/casekwery.php

Check Device Coverage

• • https://cway.cisco.com/sncheck/

EOL Check

• http://wwwin-eol.cisco.com/eol/dashboard.html