Capstone Project-using waterfall methodology

Executive Summary

Sauce & Spoon is a local restaurant chain specializing in scratch-to-table cuisine and committed to partnering with local farmers and suppliers.

The restaurant group is growing in annual sales (+28%) each year and wants to meet demand by improving current restaurant operations. These are the greatest areas of opportunity to reduce costs: staffing, order size and amount, improving customer satisfaction and retention, and providing timely and quality service.

To address this, we propose implementing a digital menu and point-of-sale (POS) system that will be guest-facing. This initiative will take the form of a fully integrated tablet system located at each table to offer guests a seamless ordering experience—and at the same time provide the restaurant with a more effective ticketing system.

Project Overview

What?

Rolling out tabletop menu tablets to assist customers with quick, easy ordering options.

Why?

Implementing menu tablets at tables and digitizing the ordering process will speed up service and other processes. It will allow us to turn tables more quickly and serve more guests. Additionally, it will give us clear data points to track metrics so that we can help ensure the restaurant’s success. It will also help us keep up with the growing digital presence in the restaurant industry, allowing us to provide customers with a familiar digital experience.

Proposed Next Steps and Timeline

• Further scope project and create charter outlining scope, metrics, etc.

• Establish pilot plan for tablet rollout

• Project Proposal | Project Charter | Stakeholder Analysis | Project Plan | Evaluation finding Presentation | Retrospective | Closeout Report | Impact Report

Below is Closeout Report and Impact Report.

Click below to check embedded reports to :

Project Proposal | Project Charter | Stakeholder Analysis | Project Plan | Evaluation finding Presentation | Retrospective