Presentations in 2025

What its like to be a rideshare driver.

Background:

This presentation has been developed for following events:

Firstival 2025 - https://firstival.com.au/ - LibrariesSA's annual festival held in July, comprising various events and programs run all across South Australia by it's public libraries. A great opportunity to have fun, learn and try something new.
City of Holdfast Bay - Brighton Civic Centre - Monday, July 14 · 2 - 3:30pm ACST <click for more info>
Norwood Payneham & St Peters Libraries - Payneham library - Wednesday, 23 Jul, 10:30am - 11:30pm ACST <click for more info>

A. In September and October 2024 our rideshare group “Adelaide Rideshare Drivers Group (Uber, Didi, Ola, etc.)” on Facebook sent information to the Federal Government and State Government. Here is some of the data we sent them:

With over 3,700 members and 1,300 actively participating, this group is a significant stakeholder in the industry.

Some respondent comments on retirement included:

"Rideshare provides flexibility and balance for retirement and supports mental health."
"I enjoy the job and it provides me with a worthwhile outlet during retirement."
"I have other commitments in my personal life and the flexibility Rideshare provides is ideal for my lifestyle. From a mental health perspective, I believe Rideshare provides me with a balance not readily available elsewhere."

Current stats as at 9 July 2025: 4035+ members. 2884 active members. 8% female, 92% male.

B. Pros (Benefits) of Being a Rideshare Driver:

Flexibility – You can choose your own hours and work when you like.
Extra Income – Opportunity to earn additional money, including during busy periods.
Independence – You are essentially your own boss.
Social Interaction – Meet a variety of passengers and other drivers from diverse backgrounds.
Efficient Use of Time – You can take jobs while heading to other destinations (e.g., lunch, going home, to work).
Tax Benefits – Car and related expenses may be tax-deductible.
Exploration – Chance to see new areas you wouldn't otherwise visit.

C. Cons (Disadvantages) of Being a Rideshare Driver:

Low and Unstable Income – Poor pay, inconsistent demand, long wait times between rides during non peak times, and difficulty securing loans.
High Costs – Significant expenses for fuel, vehicle maintenance, taxes, and lack of reimbursements.
Lack of Job Security and Benefits – No sick leave, superannuation, or other employee protections.
Platform Issues – High commission fees from platforms like Uber and limited driver support. Didi better. ROOO much better, but needs to take off in SA.
Safety and Accountability Concerns – Risky situations, especially at night; false rider reports; underage riders; and lack of child safety measures.
Regulatory Frustrations – Fines due to inadequate parking or loading zones provided by governments.

D. Potential Profitability, Earnings, and Losses of Being a Rideshare Driver:

Profitability Depends on Demand – Consistent trips and driving during peak times can lead to decent earnings.
Rising Costs – Fuel, vehicle maintenance, and other expenses are increasing, which reduces net income.
Platform Commissions – High commission rates (e.g., 27.5% from Uber) significantly cut into driver earnings. Didi and ROOO and better.
Expense Management is Crucial – Poor handling of GST and other business costs can turn profits into losses.
Earnings Often Just Cover Costs – Many drivers report only breaking even due to reduced pay rates and ongoing expenses.
Sustainability Concerns – External factors like geopolitical events can affect fuel prices and profitability.

E. Rideshare Companies in Adelaide and Comparisons (from 6 responses)

Uber
- Market Leader with strong brand recognition, a reliable app, and wide customer base.
- Drawbacks: High commission fees and pressure from surge pricing.
DiDi
- Lower commissions and competitive fares for drivers.
- Mixed reviews: some drivers dislike the app or find it less user-friendly.
- Gained momentum in the last 12 months.
ROOO (New Entrant)
- Driver-focused model: no commissions, fairer rates, and extra employment pathways.
- Seen as a promising alternative to Uber and DiDi.
- Still new, so reach and market presence are currently limited.
PickMe
- Mentioned as a newer company created by experienced drivers.
- Limited information available in responses.
General Insights
- New companies face challenges gaining customer traction due to brand recognition and app fatigue.
- There’s growing driver interest in alternatives that offer better pay and support, like ROOO.

F. Driver and Vehicle Requirements to Become a Rideshare Driver

Driver Requirements:

Licence: Full, unrestricted South Australian driver’s licence held for at least 6 months.
Accreditation: Must obtain Small Passenger Vehicle (SP) Driver Accreditation and Operator Accreditation.
Checks:
- National Police Check
- Working with Children Check
- Driving History Check
Medical: Certificate of Fitness (recent, typically within 3 months).
Eligibility: Must be an Australian citizen, permanent resident, or hold a valid visa with work rights.
Business Registration: Must have an ABN and be registered for GST.

Vehicle Requirements:

Age: Must be less than 8 years old.
Type: Must be approved by the rideshare company (often hybrid or EV preferred).
Safety:
- Pass annual vehicle inspections.
- Must be roadworthy and have a 5-star ANCAP safety rating.
Registration: Vehicle must be registered in South Australia and comply with Australian Design Rules.

G. Tips for Maximizing Profitability as a Rideshare Driver

Drive Smart
- Focus on peak hours and high-demand periods.
- Avoid long drives to pick up short trips.
- Don’t chase fake surge pricing.
- Use direction settings to get trips along your route.
Manage Finances
- Track fuel, maintenance, and expenses closely.
- Do weekly GST calculations and set funds aside for tax.
- Plan your week in advance based on earnings and events.
Provide Excellent Service
- Be friendly, polite, and helpful.
- Keep the car clean and tidy at all times.
- Use accessories like a pet blanket for guide or assistance dogs.
Use the Right Platform
- Stick with platforms like ROOO that charge no commission and support local drivers.
- Test out different platforms to see which is best for you. Good test period - two weeks for each platform, for a similar number of hours each.
Strategic Job Selection
- Avoid low-paying pool trips.
- Choose jobs that offer good return for time and distance.

H. Essential Safety Guidelines for Rideshare Drivers

Driving Safety
- Follow all road rules, speed limits, and road signs.
- Drive cautiously in wet or hazardous conditions.
- Take breaks to avoid fatigue.
Passenger Safety & Courtesy
- Ensure seatbelts are worn at all times.
- Treat passengers with respect and courtesy.
- Provide help when needed (e.g., with luggage or mobility).
Trip & Rider Verification
- Check passenger details before starting the trip.
- Keep doors locked until the correct name is given.
- Never transport riders under 18 — ask for proof of age if in doubt.
- Check rider ratings before pickup.
Preparedness & Equipment
- Carry a first aid kit, dash cam, torch, tissues, face masks, and vomit/sick bags.
- Keep your phone fully charged.
- Avoid carrying large amounts of cash; hide your wallet if necessary.
- Dash cams - are they allowed and are they legal? See Section 5 part B of the Surveillance Devices Act a person has the right to record to protect themselves as long as those being recorded are made aware of it. <click>
Communication & Awareness
- Let someone know your schedule and expected return time.
- Avoid unsafe areas, especially at night.
Platform Support
- Use services like ROOO that promote driver safety through community standards and local support.

I. Lifestyle Considerations for Rideshare Drivers

Health & Wellbeing
- Get plenty of sleep and take regular breaks (10–15 minutes) for stretching, fresh air, food, and rest.
- Stay hydrated, eat well, and avoid driving when tired.
Work-Life Balance
- Schedule time for family and personal commitments.
- Set a routine that fits your life and supports a positive mindset.
Goal Setting
- Set clear income or hourly goals to stay motivated and manage your time efficiently.
- Know how many hours you need to work to cover costs and make a profit.
Flexible Planning
- Match your availability with peak hours or local events to maximise income.
- Adjust your timetable around your energy levels and commitments.
Mindset & Attitude
- Stay friendly and professional.
- Accept that every day will be different — some rewarding, others challenging. Have fun.
- Talk and learn from other drivers - facebook group

J. Current Airport Pick-Up Procedures for Rideshare Drivers (Adelaide Airport)

Access Requirements
- Drivers must obtain an Adelaide Airport Access Card ($25 fee, $15 minimum balance required).
- Card is used to enter and exit the designated rideshare pickup zones (Zone 1 or Zone 2).
Pick-Up Process
- After accepting a ride request, drive to the rideshare pickup area near the terminal car park.
- Swipe the access card at the boom gate to enter and exit.
- Reverse into a bay, identify your rider, assist with luggage if needed, and depart.
Fees
- A $4.50 service fee applies per pickup, typically passed on to the passenger.
Driver Etiquette
- Park properly (don’t block driveways or take multiple spots).
- Communicate clearly with the rider for a smooth pickup.
Criticism & Suggestions
- System seen as antiquated compared to other airports.
- Suggestion for on-site support staff for rideshare services, similar to taxis, to assist with booking issues or special needs (e.g. child seats).
- Advantages and Disadvantages of Airport pickup
Useful Links
- Airport related links: Airport access card questions for picking up people from the airport.

Adelaide Airport Access Card: Applications & Card Activation - Adelaide Airport
Adelaide Airport main page – Arrivals and departures
Fight information: https://globe.adsbexchange.com/

K. Resources Available to Drivers

Summary: Recommended Resources for Rideshare Drivers

Community Support & Networking
- Be kind, helpful, and supportive to other drivers.
- Join local Facebook groups like
  - "Adelaide Rideshare Drivers Group",
  - “RBT RDT LOCATIONS SA” for real-time tips, updates, and
  - "Visiting Adelaiode for Tourists" facebook group to connect with the community.
  - "South Australian STR Hosts (AirBnB, Stayz, Booking.com, etc)" - another group I look after.
Essential Apps & Tools
- ROOO Driver App for commission-free driving and local support.
- FuelMap, PetrolSpy, and myDocket to track fuel prices and manage expenses.
Training & Safety Resources
- Learn about assistance and guide dog protocols.
- Stay informed about public liability insurance requirements.
- All rideshare apps provide online compulsary training.
- If you drive a rideshare vehicle, you may find it useful to print Version 1 , Version 2 or Version 3 in this page: Useful Information - QrCode_RS and stick it so that it can easily be viewed from the back seats.
- This video is 2 min 40 secs, and will probably help you a lot. In the comments is a link to the sheet which you can print off if you want, or you can contact Admin for a laminated version: https://youtu.be/S_447y4B5kI
- Informative and useful podcasts for old and new drivers to help Uber and ride share drivers get the best results Adelaide's Best Uber Driver by Michael Cane.

L. How to Avoid Fines During Pick-Ups and Drop-Offs

Use Legal Pick-Up/Drop-Off Zones
- Only stop in designated areas like loading zones or legal no-parking zones (up to 2 minutes if staying in the car).
- Avoid bus stops, taxi ranks, permit-only zones, clearways, solid/double yellow lines, and traffic lights.
Communicate with Passengers
- Inform riders of legal pickup points and ask them to move if needed.
- Explain restrictions to help them understand (e.g., child car seat laws or unfair treatment compared to taxis).
Know the Rules & Locations
- Learn safe, legal spots around the city and regularly used areas.
- Stay updated on local regulations via rideshare forums and government resources.
Use Your App Bio & Messaging
- Include a note in your profile stating you only pick up from legal locations.
- Use in-app messaging to guide riders to appropriate pickup/drop-off zones.
Be aware of Surveillance Areas
- Avoid illegal stops in areas with CCTV monitoring (e.g., Jetty Road in Glenelg) where even brief stops can lead to fines.
Stay Informed
- Join driver groups or forums to learn from others’ experiences and get timely updates on council enforcement practices.

------->

M. This card will be useful in your car:

https://sites.google.com/view/adelaide-rideshare-drivers/qrcode

N. I have this in my car, but I have MV plates.

O. What the Public Should Consider When Taking Rideshare

Safety First
- Always check the vehicle’s number plate and ensure the driver matches their profile photo.
- Use the four-digit PIN code feature (if available) to verify your driver.
- Be at a legal and safe pick-up point and wear your seatbelt correctly.
Respect & Etiquette
- Rate drivers fairly and respectfully.
- Do not smoke, vape, eat, or drink in the car without asking.
- Take your rubbish with you and treat drivers politely.
Legal Awareness
- Understand state-specific laws, such as child seat requirements.
- No alcohol consumption, no unaccompanied minors, and don't book rides for underage passengers without supervision.
Ride Booking Awareness
- Read booking details carefully — cheaper options may have passenger limits. eg Uber X v XL
- Be realistic with requests; drivers are human too.
Support Local Services
- Consider using local rideshare platforms like ROOO to support community-focused alternatives.

P. Any Questions?

Page updated

Google Sites

Report abuse