Knowledge transfer and decision making in The City of Calgary- Case study

This study explores the challenges and opportunities of knowledge transfer and decision making within The City of Calgary's municipal government. The primary research question investigates how knowledge transfer between Line staff, Middle management, and Leadership can be improved to better inform decision making processes. Using a mixed-methods approach, the study combines quantitative surveys and qualitative interviews to capture perspectives from two functional areas. Key findings highlight the impact of organizational structure, culture, and trust on knowledge sharing and decision making. The results suggest adopting flexible organizational structures, fostering a culture of openness to improve trust, enhanced communication channels, and developing creating inclusive communication and connection practices to enhance collaboration and achieve citizen-focused outcomes. These insights offer a roadmap for transforming municipal governance through strategic knowledge management and inclusive decision making. 

Abstract Flesch-Kincaid reading level: 18.8