IMPORTANT NOTE: ALL CALLS SHOULD BE WARM TRANSFERRED EXCEPT FOR BLOOMNET CALLS. DO NOT TRANSFER THE CALL IF THE CALLER'S CONCERN IS WITHIN YOUR SCOPE OF SUPPORT. FOR SUPERVISOR CALLS, DO NOT TRANSFER TO EXECUTIVE PRIORITY- ENDORSE IT TO YOUR SUPERVISOR. IMPROPER ESCALATION/TRANSFER OF CALLS MAY BE CONSIDERED AS CALL AVOIDANCE WHICH IS A VIOLATION AGAINST ZERO TOLERANCE POLICY.