Embedded Files
Using service improvement to help achieve cash releasing savings
Using service improvement to help achieve cash releasing savings
The Challenge
We were approached by a Healthcare Foundation Trust who wanted use improvement tools and techniques to empower staff to help meet the cost improvement targets whilst maintaining or improving quality of care. They asked if we could design an approach that would systematically engage with each team within the trust – clinical and non clinical, to help them look at how they currently deliver their services and identify areas for improvement that would provide both financial and quality benefits.
What we did
- We designed a programme that would facilitate teams to critically examine their services and actively look for areas of improvement
- We trained a cohort of internal improvement facilitators to deliver the programme and taught them the fundamentals of service improvement such that they could continue to apply their skills and knowledge after our assignment had concluded
- Within the design and delivery of the programme, the essential principle was to ensure that all staff within the Trust would be trained in basic improvement techniques such as process mapping
- Within the first nine months of the programme, £2m has been identified as cash releasing savings
Applying improvement tools to improve the quality of continuing care across 3 CCGs
Applying improvement tools to improve the quality of continuing care across 3 CCGs
The Challenge
Following a challenging internal audit report and subsequent external review, we were asked to support the re-design of a patient facing service, managed by three CCGs. Vertovis was engaged due to our ability to understand the complexity of operational management whilst working with the service to identify and implement the changes that were required.
What we did
- We designed and ran a series of four full day workshops with the service during which they:
- Identified their vision and values
- Identified the best model of integrating the teams across three CCGs
- Designed the outline structure
- Identified key roles and responsibilities
- Identified effective working practices, including work allocation and work processes
- We worked with the service to implement the changes write the service specification and standard operating plan
- We wrote the business case to support the service changes
Achieving Safer staffing in Mental Health nationally
Achieving Safer staffing in Mental Health nationally
The Challenge
As part of Chief Nursing Officer’s 'Compassion in Practice' Programme we were commissioned by Health Education West Midlands to support the development of tools and guidance to support Mental Health Trusts in ensuring they deploy safe staffing within ward based services
What we did
- We designed and ran a number of events engaging senior Mental Health clinicians and managers to research and evaluate current approaches to staffing in Mental Health including the testing of two nationally recognised workload management tools
- We wrote and designed a guidance toolkit to assist Mental Health Trusts in ensuring staffing levels are safe published and launched at the Chief Nursing Officer’s Conference in November 2014
Developing Integrated Community Based Care Teams
Developing Integrated Community Based Care Teams
The Challenge
A large Community Trust was in the process of creating an Integrated Community Based Care Service including elements of Therapy and Nursing Community services. One of the key challenges they face was understanding the capacity they required to deliver the demand for this service and the skill mix of the teams.
What we did
- Vertovis designed and built a capacity planning tool for the Integrated Care Teams and started the work needed to embed Capacity and Demand Principles across the organisation
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