Using our store

Our Online Store primarily supplies software solutions and licenses. If we do supply any hardware, such as a PC Tablet for operating software, you will be contacted by a third party regarding delivery and return policy.

Software Delivery Options Provided

Our online software delivery is free, and comes with a limited license in terms of days and number of animals. When you select the Free Trial, use the “Buy” button and complete the required information. You will be able to download the software installation file and instructions immediately, as well as receive an email with the download link. If you can not complete the internet order or installation, let us know. For a nominal fee we can mail the installation files on a USB drive or CD.

Use of the Free Trial and Start Up

Try before you buy! New users can use the New User Start-up Guide, as well contacting us for email or phone support in order to test the software for suitability. We encourage new users to start some of their own animals, and later erase the supplied “demo” animals, as described in the start-up guide. This allows you test with real data, and to have your own herd at least partly started when you license the software.

Software License Delivery and Installation

Chose the appropriate license options through the online store. After completing the purchase, we will send an email with a small “registration key file”, a password, and instructions. Telephone support for license installation is available.

Payment Options Provided

All major credit cards and Apple Pay are accepted in our on-line store. Contact us for payment via a PayPal invoice, check, or cash.

Keeping your online payments secure is important to us. Online payments are managed through STRIPE, a leader in secure, online payment processing. Transactions are encrypted, and VC International, LLC guarantees that your details are completely safe with us.

If your card transaction is approved, the amount will be reserved immediately and an order confirmation will be sent to your email address. Within a day or two, you will receive a registration email and your card will be charged.

Discount Codes

From time to time, we may offer Discount Coupons. Generally you will be informed if you are eligible for a Discount Coupon, and supplied a code. You may contact us to see if you qualify. Discount Codes are applied at check out.

Return Policy

Because we offer the free trial, you will already know if our products work for you before you pay for a license. However, if you have an issue with licensing and initial set-up that we are unable to resolve, we will provide a full refund of the software license fee within the 1^st 21 days after purchase.

Do You Have Questions? Need more help? Ask!
Our email for customer queries is support@vci-dairy.com.
We are always happy to help!