Office-Admin Phones

Looking Up a Contact

To search for someone in the directory:

Press the Contacts button (icon resembles a person).
Use the silver navigation wheel to scroll down and select Corporate.
Press the Search softkey (the rectangular button beneath the screen).
Use the dial pad to enter the person's last name using multi-tap text input (e.g., press the 4 key once for "G", the 2 key twice for "A", the 5 key three times for "L").
Press the Search softkey again to view results.

Helpful Information

Finding Your Extension

To find your phone’s extension, simply lift the handset and look at the upper-left corner of the display. You'll see a six-digit number—that’s your extension.

Every phone now uses a six-digit extension, which combines what used to be your site number and site extension. While your extension remains the same, the old concept of using separate site numbers (like "50" for ESC) has been deprecated.

How to Set Up and Check Voicemail

Setting Up Your Voicemail (One-Time Setup):

Press the Voicemail button on your phone (icon looks like a tape reel).
Enter the default password: 0327.
Follow the voice prompts to complete the setup process. You must finish all steps for voicemail to be activated.

Checking Your Voicemail:

Once set up, you can access your messages directly from your phone by pressing the Voicemail button.

For more information regarding your classroom phone, click on this link to view the Quick Reference Guide.

Mitel Connect is now MiCollab

Our district has transitioned from the Mitel Connect client to MiCollab, a web-based platform for managing calls, voicemails, and contacts.

Instead of using the old Mitel Connect desktop app, you’ll now access your phone features online through the MiCollab web portal. This makes it easier to check voicemails, search the staff directory, and manage your call settings from anywhere with an internet connection—no software installation required.

🔗 To Access MiCollab Click Here

Login Credentials

Username: Your district email address
Initial Password: changeme (You’ll be prompted to update this.)

To Change Your Password

Click your name in the top right corner.
Select Settings, then Change Password.
After updating, you may be disconnected—this is normal.
Log back in with your new password.

Once logged in, you can:

Look up staff members
Initiate calls
Check voicemail
Update your availability/status

How do I place a call on 'Hold'?

The traditional Hold feature has been modernized and is now called Pause, represented by the pause icon (||) on the screen.

To place a call on hold, press the Pause button.
To return to the call, press the lit Line button next to the call information.

Pro Tip:
You can also press the Mute button (microphone with a slash) to mute yourself while continuing to hear the caller.

How do I put my phone in ‘Meeting Mode’ so calls go straight to voicemail?

You can update your availability through the MiCollab web portal:

Go to the MiCollab website (see previous FAQ for the link).
Click your name in the upper right corner.
Use the Availability dropdown to select "In a Meeting".
This will send incoming calls directly to your voicemail.

How Do I Change My Ringtone?

You can personalize your ringtone right from your phone:

Press the Gear icon on your phone (may look like a sun).
Use the silver navigation wheel to scroll to Audio, then press Select.
Scroll through the available tones using the wheel.
Press Save when you've chosen your preferred ringtone.

Note: You can set different tones for internal and external calls—use the options listed on the left side of the screen.

How do I adjust my phone's ringer volume?

Press the Gear button to open the settings menu.

Use the direction wheel to scroll to the right until you reach the Audio section. The Ringtones option will be highlighted.

Press the center button on the wheel to select Ringtones. Your current ringtone will begin to play.

Use the volume keys on the side of the phone to turn the ringer volume up or down.

When finished, press the Cancel or Call End button (red phone icon) to exit.

How do I transfer a call from the phone?

During the call, press the Transfer softkey (rectangular button beneath the screen).
Enter the six-digit extension of the person you're transferring to.
Choose to either:
- Wait to speak to the recipient before completing the transfer, or
- Press Transfer again to send the call immediately (blind transfer).

How do I transfer a call from MiCollab?

During a call, click the three-dot menu in the lower right corner of the screen.
Select Transfer.
Search for the contact by name.
Choose either:
- Consult to speak with the recipient before transferring, or
- Blind to transfer the call immediately.

How do I clear the missed call counter on my phone?

Your phone displays a red number indicating how many calls you've missed. To clear this notification:

Press the Call History button (icon looks like two diagonal arrows).
The red counter will clear automatically upon opening.
(Optional) Use the navigation wheel to scroll through and review your missed calls.

Where is my 'Do Not Disturb' button?

There isn’t a dedicated 'Do Not Disturb' button by default, but you can easily add one:

Wake your phone.
Choose an unused rectangle button and press and hold it for about 6 seconds until it enters configuration mode.
Using the control disk, press Left and then Down to select Other Features.
Press Right and then Down to select Do Not Disturb.
Press Save to confirm."

Can I add a speed dial button for extensions I call often?

Yes! You can program a speed dial directly on your phone. Here’s how:

Select an unused button on your phone’s home screen.
Press and hold the button for about 6 seconds until the phone enters program mode.
Enter a name for the button using the keypad (multi-press letter method).

- Use the Shift key to change between uppercase and lowercase letters.
- Use the navigation wheel to scroll down to Number, then enter the extension you want to save.
- Press Save to complete setup.

You’ll now be able to call that extension with a single press!

Questions About the Phone System?

Any questions, comments or concerns regarding the district phone system, please reach out to the Vacaville Unified School District's Network Infrastructure and Operations Manager, Brandon Salinas.

brandons@vacavilleusd.org