When Equipment Fails

When a device stops working, it can disrupt your day — but you’re not alone. The Technology Department will assess the issue, attempt an on-site fix, and determine whether the equipment needs deeper diagnostics at the District Office. This page explains what happens next and how the process works.

🛠️ What We Do When a Device Needs Repair

🔄 Operating System Updates

We ensure the device is running the latest version of Windows or ChromeOS. Outdated systems can cause slow performance, software glitches, and compatibility issues.

⚙️ Driver & Firmware Updates

We check and update hardware drivers (such as audio, video, network, and touchscreen drivers) as well as device firmware. These updates often resolve freezes, display problems, Wi-Fi issues, and hardware malfunctions.

🧹 System Cleanup & Optimization (Windows devices)

We perform maintenance tasks such as:

Removing corrupted temporary files
Checking for software conflicts
Repairing system files
Running built-in diagnostics

These steps help stabilize the system and prevent recurring issues.

📡 Network & Connectivity Diagnostics

If the problem involves Internet or network access, we:

Reset network configurations
Update wireless drivers
Run connection tests
Verify the device’s network settings

🔍 Hardware Checks

We examine the physical components of the device, including:

Keyboard
Trackpad
Screen
Battery and power connection
USB ports
Internal storage

If a hardware part is damaged or failing, we determine whether it can be repaired in-house or needs to be sent out.

⚠️ When Equipment Failure Requires More Than On-Site Repair

Sometimes a device has an issue that goes beyond what we can repair in the classroom or at your school site. When that happens, we review several important factors:

🔧 Does the device need to be sent out for repair?
💲 Will there be a cost associated with the repair?
📅 Is the device still under warranty?
👨‍💼 Do we need to involve our Technology Coordinator, Jim Wasielewski, to determine next steps?

These questions help us decide the best and most cost-effective way to get your equipment working again.

📢 Important Information About Repairs

If your computer or device must be sent out for manufacturer repair, please be aware that:

It may return with a full factory reset.
Any data stored locally on the computer (Downloads folder, Desktop, Documents not synced to Google Drive, etc.) may be erased.
This is not something the district can prevent; it is part of the standard repair process for many manufacturers.