Common Ticket Requests: 

• “Chromebook screen damaged”

• “Student accidently dropped their chromebook”

• “Chromebook has some screen damage”

• “Someone scratched the Chromebook screen”

What you should know: Chromebook models have changed over time. The latest 14” HP models are called “G6” and “G7”. What they have changed with these models compared to ones we’ve had in the past is how you replace the screen. No longer are they held by four screws. They are now held with two very thick adhesive strips, making the removal and installation of a new Chromebook screen that much more time consuming and challenging.