Getting Help

Overview

The iSchool Teaching & Learning Team (TLT) administers and maintains courses within the Canvas Learning Management System (LMS). Therefore, if students have questions about Canvas or should problems arise while utilizing Canvas, students can contact the Teaching and Learning Team to help answer or resolve any technical issues. Students can also report or seek assistance related to accessible or inaccessible content. TLT can also answer questions related to other iSchool supported technologies such as Panopto, VoiceThread, and Zoom. If your question is about technology mostly related to learning activities, our team can help. See below "Other Help Resources" for more information. 

Troubleshooting First Steps

We're always happy to help, and never hesitate to reach out, but sometimes the below will resolve some common issues we see.

• Refresh the page to make sure it loaded completely and correctly

• Close and restart your browser

• Try using a different web browser: if you were using Safari, try Chrome or Firefox (Chrome and Firefox are the recommended browsers for the Canvas LMS) 

How to Request Help From The Teaching and Learning Team

Email us: olt@uw.edu

The TLT also has a support button positioned at the bottom right corner within Canvas on every content page. This is a great option because it provides information about the course and page you are on and your operating system. 

1. The TLT support button is positioned at the bottom right corner within Canvas on every content page. When you mouse over it expands to show "Support and Accessibility." Click it to open the dialogue boxes. (You can also re-position the support button to another location on the page using the handles.)

2. If you're looking for a specific Canvas feature like "How to submit an assignment" you can search the guides. 

3. To contact us, use the email icon at the bottom.

4. If you are contacting about accessibility, please use that drop down. All other questions can go to "iSchool Helpdesk." 

5. Describe your issues in the text entry box and click "Send email." 

iSchool IT

The iSchool Help Desk can help students with any issues specific to the iSchool and any equipment managed by the iSchool. Contact the iSchool Help Desk for information about:

• Equipment checkout (laptops, mobile devices, camcorder, etc.)

• Computer labs (type and location)

• Software availability and installation (specific to an iSchool course; OneDrive; Office 365; Google Drive)

• Network overview

• iSchool technology knowledge base

• Capstone server request

More information

iSchool IT can be reached by emailing ihelp@uw.edu

UW Information Technology

NOTE: Please check the UW IT website for hours and availability.

UW IT can assist students with issues related to:

• UW NetID (passwords)

• email configuration

• general networking issues

• web publishing guidelines

• Computer Vet (The *Computer Vet is a free service offered to UW students, faculty and staff to assist with software problems on personal computers)

*Please check the UW IT Get Help website for current hours of operation and on-campus availability.

More information

UW IT can be reached by emailing help@uw.edu and visiting the UW IT Student QuickStart Guide.