The Cybersecurity and Infrastructure Security Agency (CISA) provides end-to-end communications priority via three services: Government Emergency Telecommunications Service (GETS), Wireless Priority Service (WPS), and Telecommunications Service Priority (TSP). CISA Priority Services evolve with commercial technologies via its acquisition program: Next Generation Networks-Priority Services.
Access requests will be reviewed for final approval by UDOT leadership, the decision will not be made by Emergency Management
Government Emergency Telecommunications Service (GETS) is a White House-directed emergency telephone service provided and managed by CISA. GETS provides subscribers with priority access and prioritized processing in the local and long-distance segments of landline telephone networks. Subscribers are issued a Personal Identification Number (PIN) that assigns priority status to calls in service provider networks when used. Physical GETS cards and usage guides are issued to all subscribers for easy reference. Calls made with GETS overcome network congestion and/or degradation and complete with a success rate of 98%. GETS calls do not preempt calls in progress or deny the general public’s use of the telephone network.
Versatile: GETS can be used with the following devices:
Landline phones
Cellular phones (on all nationwide cellular networks)
Satellite phones
Fax
Hassle-free: GETS does not require additional hardware.
Free: There is no charge to GETS subscribers for enrollment or use.
Customer-focused: Comes with 24-hour User Assistance at 1-800-818-4387.
Resilient: GETS can be used with Wireless Priority Services (WPS) to maximize call completion.
The PTS Dialer App automatically uses the GETS access numbers and the subscriber's PIN. The PTS Dialer App can be set to automatically pull destination numbers from the subscriber's phone contacts/recent calls.
The PTS Dialer App can be found in the Apple App Store and the Google Play Store.
Wireless Priority Service (WPS) is a White House-directed cellular communications service provided and managed by CISA in compliance with Federal Communications Commission (FCC) Second Report and Order, FCC 00-242. WPS provides authorized devices with priority calling on all nationwide and several regional cellular networks. WPS calls do not preempt calls in progress or deny the general public’s use of the telephone network. WPS carriers activate eligible devices which enables priority calling in the service providers’ networks when the ✻272 service code is dialed. Calls made with WPS overcome network congestion/degradation and complete with a success rate of 95%.
Interoperable: WPS connects calls across all major service carrier cellular networks and some regional carrier networks.
Efficient: Organizations can easily mass-subscribe select personnel via the bulk upload feature as WPS is an add-on feature to subscribed mobile devices.
No cost: There is no charge to WPS subscribers for enrollment or use.
Resilient: Can be used with GETS to maximize call completion.
Customer-focused: Comes with 24-hour User Assistance at 1-800-818-4387.
The PTS Dialer App automatically uses the GETS access numbers and the subscriber's PIN. The PTS Dialer App will invoke WPS and GETS for those subscribing to both services; it can be set to automatically pull destination numbers from the subscriber's phone contacts/recent calls.
The PTS Dialer App can be found in the Apple App Store and the Google Play Store.
WHEN SHOULD I MAKE A COMBINED WPS AND GETS CALL?
National security and emergency preparedness (NS/EP) personnel use Wireless Priority Service (WPS) in an emergency when cellular networks are congested and the probability of completing a call over normal means has significantly decreased. During emergencies, network congestion can change over short time intervals and distances. WPS
users should continue to retry WPS calls after a short wait or change in location if they have difficulty completing WPS calls.
However, after several unsuccessful attempts to complete WPS calls, users should retry their call using WPS and the Government Emergency Telecommunications Service (GETS). Call failure announcements such as “all circuits are busy,” or 60 plus seconds of silence are indicators that the WPS call has failed and that users should try a combined WPS and GETS call. This sends the call directly to one of three GETS carriers, improving the probability of call
completion by providing multiple alternate routes.
When WPS calls are not completing because the called number is busy and there is no forwarding feature to voice mail or an alternate number, the user will usually hear a standard busy signal and the display screen will show that the called number is busy or in-use. In this instance the user should continue to retry the call alternating between WPS and normal dialing.
HOW DO I MAKE A COMBINED WPS AND GETS CALL?
1. Confirm that you have a cellular signal and your GETS card
2. Dial *272 (710) 627-4387
3. The call will be routed to one of the three GETS carriers. It may take over 60 seconds to connect to a GETS carrier during heavy network congestion
4. Listen for the tone, then enter the twelve digit PIN on front of the GETS card (do not enter # after the last digit)
5. Listen for the voice prompt: “Please enter your destination number now”
6. Enter the destination number (omit the 1 before the area code)
7. You will hear an announcement, “You are using GETS, AT&T/Sprint/Verizon.” The network will route
your call to the destination number. This process may take over 60 seconds after the announcement to connect to the destination number during heavy network congestion
WHAT IF MY COMBINED WPS AND GETS CALL FAILS?
If a combined WPS and GETS call does not complete, users should follow the steps above but dial an alternate GETS
FOR ADDITIONAL INFORMATION
Please contact the DHS Priority Telecommunications Service Center at 1-866-627-2255, 1-703-676-2255, or wps@hq.dhs.gov. Version 5/13
access number during step two instead of the number listed above. The alternate access numbers are listed on the back of the GETS card and they provide additional routes for call completion.
• AT&T: 272-888-288-4387
• Verizon: 272-800-900-4387
• Sprint: 272-800-257-8373
Note that callers using WPS cannot use the 1010 numbers listed on the back of the GETS card.
1.1 What is the GWIDS website?
GWIDS is an application that provides the capability to make GETS and WPS related information available efficiently and effectively to government personnel and contractors involved in providing the GETS and WPS services.
1.2 What information is collected and how is it used?
1.2.1 GWIDS collects the minimal information required to identify the user, enable the Government and appropriate contractors to communicate with the user, and enable carriers to provision the user for service.
1.2.2 When you visit GWIDS, some information such as your Internet Protocol (IP) address, the time and date of your visit and content you viewed or downloaded may be collected automatically as part of the software operation of the application.
1.2.3 Session cookies (small data files saved to your device which enable better navigation through our site) are also used. Session cookies last only as long as your current visit to GWIDS. Once you close your browser or log out of the website, the cookies are deleted.
1.3 To whom is this data disclosed?
1.3.1 If you choose to provide your information, the information will be used to provide the services you have requested. Failure to provide this information may result in the inability to provide the service you are requesting. Except as noted below, this information is only shared with the Department of Homeland Security, Cybersecurity and Infrastructure Security Agency (CISA), and authorized CISA contractors providing or supporting GETS and WPS, and only in order to provide GETS and WPS services. To enable WPS service, a subset of the information is provided to the cellular service provider that you designate.
1.3.2 Information about organizational Points of Contact (POC) may be distributed to outside parties under limited circumstances, including:
When personnel within an organization are trying to identify the POC for the organization. In these cases, actions are taken to verify that the recipient of the information is a member of the POC’s organization.
When the POC of a regional organization or chain of organizations seeks information about participating organizations within the region. For example, a POC for a county Emergency Management Agency may request information about other organizations within the county that are participating in GETS and WPS, or the POC of a hospital in a hospital chain may request information about POCs for other hospitals in the chain.
1.3.3 DHS and/or its Contractor may be compelled by applicable law and regulations to disclose this information to government or law enforcement authorities.
1.4 How will your data be protected?
Different access levels are applied to data within GWIDS to ensure that data are visible only to appropriate users and groups. System-level security measures follow industry best practices for security, including the principles of "need-to-know" as well as "least privilege by default."
1.5 Visiting Other Websites
This website contains links to U.S. Department of Homeland Security (DHS) websites, which fall under the DHS privacy policy. Once you follow a link to another website, you are subjected to the policies of that site.
Privacy Policy Contact Information: support@gwids.cisa.gov
