Activity Monitor FAQs

Question: How should I wear and use the monitor?

Answer: Wear the monitor on your dominant wrist. The fit should be snug and secure, with the display facing right side up when viewed like a wristwatch. The backlight on the display is activated by pressing the button on the side. It is best to not have any other items around your wrist (i.e., bracelets, watches, or other jewelry).

Question: Does this track my location?

Answer: No, this only tracks your movement intensity and time (ie., physical activity, sleeping, sitting) but not your location.

Question: What do the various symbols on the watch face mean?

Question: My watch is in halt mode - what should I do?

Answer:

1.Open settings (ON YOUR PHONE) > select Display > select Auto-Lock and temporarily change it to never. You may have to turn off low power settings to change this value

2. Plugin phone to a charging source to ensure it doesn't turn off due to battery

3. Open the CP CONNECT app and ensure the sync starts

4. Leave the app open to let it download.

5. Ensure the monitor is no longer in halt mode. If it still is in halt mode after a successful sync, Tap Manual Sync

6. Revert the phone back to the desired Auto-Lock setting.

Question: My skin is irritated - what should I do?

Answer: Contact the PROJECT GO Research Team and we can help you figure out what to do. Examples of things we may have you try include 1) cleaning the watch and band with an alcohol wipe; 2) rotating the watch face to the inside of your wrist, 3) take short breaks from wearing the watch (ie., remove when showering to prevent getting wet); and/or 4) provide you with a new watch band. NOTE: Do not switch wrists, always wear on your dominant wrist!

Question: My monitor appears damaged or broken, what should I do?

Answer: Contact the PROJECT GO Research Team as soon as possible so we can replace your monitor.

Question: How long is the battery life? When should I charge the battery?

Answer: The battery is expected to last between 3-4 weeks. We recommend charging when the battery life gets below 20%.

Question: How long does charging the activity monitor take?

Answer: We expect charging to take between 2-3 hours.

Question: How do I sync or data upload using the mobile app?

Answer:

Before syncing, ensure the following:

• • Be sure to be connected to the University of San Francisco’s or your home’s internet to avoid any data charges.

  • Bluetooth must be one and enabled on your phone. Resource: https://tileteam.zendesk.com/hc/en-us/articles/217069448-How-to-turn-on-Bluetooth-for-your-devices-

To Sync and Upload your Data:

1. Open the CP Connect app.

2. Syncing should occur automatically. However, if it says that it “cannot sync,” click or tap on “manual upload."

Additional Tips and Information:

• Sync every 1-3 days. The more often you open the app and sync your activity the quicker the sync will be! If done in this manner, we expect syncing to only take approximately ~5 minutes.

• Stay in close proximity with the mobile device while syncing.

• Data will continue to sync even if the app is in the background.

• Once syncing is complete (or when you try to sync again), “close” the app.

  • Resource for apple phones: https://www.macworld.com/article/226113/how-to-close-apps-on-your-iphone-or-ipad.html;

  • Resource for android phones: https://www.lifewire.com/close-apps-on-android-4164116

• Do not allow the mobile device to time out or turn off when syncing.

Question: How can I check whether my sync or data upload was successful?

Answer: Go to the CP App and look in the settings.