Persons with a complaint about library print or digital resources should state their concerns to the school librarian or principal. The librarian or principal will listen attentively to the concerns and attempt to resolve the issue informally. As part of the discussion, the school employee will explain the library and school's selection policy, selection criteria, diversity of the collection with resources from many points of view, and the selection process. Additionally, each parent/guardian has the right to determine the appropriateness of resources for their children and should accord the same right to other families.
If the complaint is not resolved informally, the librarian or principal will explain the formal reconsideration process and provide the individual with a copy of the school district’s library selection policy with reconsideration procedures and a request for reconsideration of library and educational resources form. If there is concern about multiple items, a separate form must be completed for each item. All complaints to staff members shall be reported to the building principal, whether received by telephone, letter, or in personal conversation. No resources should be removed or restricted from use as a result of the informal complaint.
If the completed and signed formal request for reconsideration form has not been received by the principal within two weeks, the matter shall be considered closed.