Frequently Asked Questions

Frequently Asked Questions

FAQS

Below, please find a running list of the most frequently asked questions about the Arise Platform.

1. I am already enrolled in an opportunity but would like to enroll in another one. Is this possible?

You can enroll in another opportunity as long as the class times do not conflict.

2. What should I do if I want to change client opportunity class times?

Please visit enrollment chat and if there is availability in a different class time, they can make the change for you.

3. What should I do if I will be on vacation for some of the days of a certification course?

100% attendance is strongly encouraged. Try to find an opportunity that you will be able to attend every session.

4. What is an Opportunity Announcement?

An Opportunity Announcement is a document that contains all the information you need to determine if your business, or your agents, would like to provide customer support services for a particular client program. Details about the client, call types, additional equipment requirements, service revenue, certification course schedules, and certification requirements are in this document. It is critical that you read Opportunity Announcements thoroughly before expressing interest in a client program. Opportunity Announcements can only be accessed after the registration process is complete.

5. Why can’t I create a profile in my state?

Arise is not currently open to new or returning business partners that reside within California, Connecticut, Maryland, Massachusetts, New York, Oregon, or Wisconsin.

6. How do I activate my profile after a period of not providing services to Arise?

If you were still completing the registration process and there has been activity on your profile within the last three months, you can continue from where you left off within the Arise Platform, otherwise you will have to start the process from the beginning.

If you had successfully completed the registration process and were at the phase of “Select a Client Opportunity” and there has been activity on your profile within the last 30 days, you will re-start from where you left off.

If you receive a message about an inactive profile, please send a request via e-mail to registration@registration.arise.com. Please include your User ID (Agent ID), full name, e-mail address, mailing address and phone number in your e-mail communication. DO NOT create another profile as doing so may permanently disqualify you from the Arise Platform.

7. What happens if I create a duplicate profile?

Creating duplicate profiles is strictly forbidden. If you created a profile before but cannot remember the details, please send an e-mail to registration@registration.arise.com and describe the details of your issue. Please include your User ID (Agent ID), full name, e-mail address, mailing address and phone number in your e-mail communication.

If you are getting the error message “SSN Already Exists in System” please come to Online Help or email us for further assistance.  Do not create any additional profiles.  For Online Help, please have handy your previously used mailing address, email address, date of birth and SSN as these items may be required from you for validation.

If you were still completing the registration process and there has been activity on your profile within the last three months, you can continue from where you left off within the Arise Platform, otherwise you will have to start the process from the beginning.

If you are getting a message your email address is already on file and you do not remember your login details, send message to registration@registration.arise.com – must include the following details as it appeared on each profile on file – full name, email address, mailing address, and phone number.  Currently our response time for emails may be up to 5 business days.

If you had successfully completed the registration process and were at the phase of “Select a Client Opportunity” and there has been activity on your profile within the last 30 days, you will re-start from where you left off.

8. What is my Agent ID/User ID?

Your Agent ID/User ID is the number used to identify you in the Arise systems for security purposes. You can find your Agent ID/User ID located in the top right-hand corner of the Arise dashboard.

9. How do I get paid?

We pay the 15th and last day of each month. 

10. How long before I can start servicing a client program?

Upon successful completion of the registration process, your next step will be to enroll in the client certification course of your choice. Client courses may take as little as three weeks or as long as eight weeks to complete depending on the program selected.

11. How can I change my profile information?

From the Portal Home Page, click on “My Profile” link located at top of the page. Once the page reloads, please select “Go” next to Update Profile. Upon changing your information, please click “Save” at the bottom of the screen.

Atom, Celeron, Pentium and Opteron processors are not permitted for use. These computers will not pass the PC Scan. 

Equipment Purchase Suggestions

Desktop/Laptop** Computer (New and Refurbished Options)

Amazon – Acer Aspire Desktop – 688

Amazon – 2019 Dell Inspiron 14″ Laptop Computer| 10th Gen Intel Quad-Core i5 – $520

Amazon – HP Laptop (New) – $740

USB Headset (Used during certification)

Amazon | Logitech USB Headset H390 | $25

Amazon | Logitech H540 Headset | $53

Keypad/Headset Phone (Used to take calls)

Amazon | WFH Office Telephone Dial | $35

Amazon | Plantronics S12 | $73

Webcam (Only if required, check Opportunity Announcement)

Amazon – 1080p Webcam with Microphone, Wansview USB 2.0  – $34.99

Amazon – Webcam with Microphone, Hrayzan 1080P HD Webcam with Privacy Cover – $49.99

Equipment May Be In Short Supply – Order Yours Now!

The ongoing pandemic has brought with it many challenges – including potential delays in delivery of equipment, and even shortages of some. If you need to purchase any equipment for your home office, it is recommended you start looking for it as soon as possible. Plan ahead, plan smart, be prepared!

Alternative Equipment Purchase Suggestions

Desktop/Laptop** Computer (New and Refurbished Options)

Amazon | Dell Core i5 Laptop  | $395

Amazon | HP 15-inch, 10th Gen Intel Core i5 | $570

Amazon | HP 15” Intel i5 1035G1 8gb 256gb SSD | $590

USB Headset (Used during certification)

Amazon | Jabra Biz 1500 Duo | $41

8 GB USB Flash drive (Arise Secure Desktop)

Amazon | SanDisk Ultra CZ48 32GB USB 3.0 Flash Drive | $8.99

Best Buy | PNY -Elite Turbo Attache 4 32GB USB 3.0 | $12.99

Walgreens | Infinitive USB Flash Drive 16GB | $16.99

Keypad/Headset Phone (Used to take calls)

Amazon – CALLANY Noise Cancellation Headset (HT500) – $39

Webcam (Only if required, check Opportunity Announcement)

Amazon – 1080p Webcam with Microphone, Wansview USB 2.0  – $34.99

Amazon – Webcam with Microphone, Hrayzan 1080P HD Webcam with Privacy Cover – $49.99

* This list of equipment does not constitute an endorsement or recommendation by our agency but is provided for informational use and your convenience. It is your responsibility to decide what equipment you would like to use and which retailer from which to purchase such equipment. The companies listed below are in no way affiliated with or controlled by our agency and the prices are estimates and in no way guaranteed. We encourages you to do your due diligence before you chose any particular equipment or retailer. Stronh Keys disclaims all liability to any person in respect of anything done or omitted to be done wholly or in part in reliance on the information contained herein.

**Laptop must have an Ethernet port