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Customer Support Professional (CSP) 1099 Contractor Position
It’s about the flexibility, the picking of your own hours, the focus on productivity, the getting your time back to spend however you want.
Working from home can be exciting, empowering, and profitable, provided that you are realistic about the pros and cons. Whether you are a freelancer, a company part-timer, or a full-time employee who just doesn't hit the office on certain days or at all, working from home is a way to escape the daily commuting grind. But added responsibilities come with freedom, not to mention planning, foresight, self-discipline, and focus--and, yes, hours of uninterrupted hard work. As many home-based Customer Support Agents will tell you, it's not easier to work from home; it's just a different location. This position will not be a great fit for everyone. However with hard work, patience and teamwork many will become successful agents earning money from the comfort of your own home. Our agency is a top tier virtual call center and we look forward to you joining our team.
Duty Overview: Customer Service Professional answers customer questions, provides customer service support and resolution of routine problems regarding client's product or services. Plus, resolves issues, schedule appointments or take payments over the telephone for Fortune 500 and mid-level companies. This position requires you to interact with customers via inbound calls or through the Internet depending upon client requirements.
Restricted States: California, Connecticut, Massachusetts, Maryland, Oregon, Wisconsin and New York.
(Due to strict work from home regulations we don’t do business in these States)
We do accept applications from Canada but no other regions outside of the United States.
Take a few minutes and check your laptop or desktop. Do you have the following equipment? The computers listed are not accepted. Please do not continue with onboarding if you have the following equipment.
The following computers will not pass the PC Scan to service as a Customer Support Agent:
Atom
Celeron
Pentium
Opteron processors are not permitted for use. Please check your computer before proceeding.
MACBOOKS
Macs must have an Ethernet port
MacBook Air and Mac USB-C ports will not be supported
Boot Camp and a licensed version of Windows (please see page 4 for acceptable Windows operating systems) MUST be installed. Please note that Arise Technical Support WILL NOT be able to provide assistance with the installation of Boot Camp and/or Windows or any questions related to it.
Why is building a work-at-home business a great idea?
When you join our agency, on the Arise Platform you set your own hours, earn up to $15 an hour & try something new.
As a 1099 contractor, you are self-employed & write your own schedule (set your own hours)! Take control of your work by leaving the 9 to 5 & join the gig economy!
You may have heard about other gigs, but we're different. How?
It’s simple: The more hours you work, the more you earn!
You'll be providing customer service (taking inbound phone calls, answering chat messages, & responding to emails) for Fortune 500 companies.
You will interact with customers through phone and/or chat/email, helping them with anything they need!
What You’ll Do
Work from home, or any quiet place with a closed door
Choosing when & how often you want to work
Respond to chats, emails, and calls from customers
Quickly help customers with good solutions
Solve problems in a creative way
Document details of calls & customer interactions in the appropriate systems
Type and talk at the same time
Navigate multiple systems, programs, and screens at the same time.
Who do we need?
Great communication skills (verbal and written)
Can type 20 WPM or more
Solid computer skills, including typing and navigation
Comfortable empathizing and remaining patient with difficult callers
How do you earn money?
Agents will have varying earning potential depend on the client you contract with, but all clients pay for time spent talking on the phone & assisting customers.
You may also receive performance-based pay & other incentives (earnings depend on hours worked, client contract, type of support provided, etc).
As a self-employed 1099 Independent Contractor providing work-from-home customer support services, you are responsible for your own tax obligations. Actual earnings may vary depending on campaign, call type, call volume, and other factors. Independent Contractors are responsible for expenses and control their own income. PAY RANGE FROM $10-16/HOUR. Some clients offer $1-2.00 incentives to base rates for working more hours.
SCHEDULING & HOURS
Contractor's providing service on the Omni platform choose their own schedule by self-scheduling in 30-minute intervals. You get to choose how when & how often you provide services. The more hours you work, the more you can make!
PAY DURING TRAINING
Training is fully paid. However, you will begin to earn money during training. So please check the opportunity announcement of the start date of when you will earn money during training.
DO WE OFFER EQUIPMENT?As of 10/31/2022, we no longer will be offering equipment.
Get started working from home as a remote customer support professional.
-Submit your quick application below.
-We review applications within 24-48 business hours. Please keep an eye out for an email or a call from us. If you have any questions please email or call us.
-Please do not apply multiple times. You will receive an email within 24-48 hours after our onboarding staff has processed your application.
NOTICE: If you applied on Indeed, you still need to complete this short inquiry form.
Customer Support Professional Application
If you have created a profile for the Arise virtual platform, please do not create a new profile. Even if you never serviced a client, you cant create another profile. The system only allows for one SSN to be on file. If you are still interested in servicing, please email us if you already have an account, so we can help you onboard properly. Thanks.
Please do not proceed with applying if you
are not 18 years and older
not willing to complete a background check (no felonies, and misdeamor will require a internal review)
not willing to complete self pace modules or certification training
not willing to commit to 2-4 weeks of training (you select your own training time)
do not have a high school diploma or GED
not legally able to work in the USA
do not have hard wired internet (no wifi accepted)
reside in a foreign country
reside in the following states:California, Connecticut, Massachusetts, Maryland, Oregon, Wisconsin and New York
do not have the appropriate equipment
Need Equipment?
We recommend visiting our equipment affiliate partner. WAHES offers affordable payment plans on computer equipment and essentials.
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