Preferential Rate Available at the Conference Venue – The Ravenala Attitude Hotel (Approx. USD 170 per night, Half Board)
Submit your Abstract (Up to 500 Words) here: https://forms.gle/nSQbYkZ2LrGBUo5W7
Note: Once your abstract submission is reviewed and accepted, you will be contacted with further instructions on submitting either a full paper or an extended abstract based on your preference. Kindly note that full papers will be considered for best paper awards.
The International Research Symposium in Service Management (IRSSM 13) with the theme “New Frontiers in Service Research: Excellence for Sustainability in the Age of AI,” explores innovative approaches to achieving sustainable service excellence by focusing on the transformative potential of AI advancements in the service industry. While the symposium prioritizes submissions aligned with this theme, we welcome other ideas aiming at fostering a broader exchange of knowledge and perspectives in service research.
We encourage submissions on the following service research topics:
Artificial Intelligence and Service Automation
Exploring the role of AI, robots, and autonomous systems in shaping the future of service interactions, emphasizing ethical considerations and human-AI collaboration.
Service for Social Impact
Research on services designed for marginalized or underserved populations, societal transformations, and Base of Pyramid (BoP) contexts, with a focus on equity, inclusion, and resilience.
Service Encounters, Servicescapes, and Experiences
Insights into service interactions, the influence of physical and digital environments, moments-of-truth, and the role of word-of-mouth in shaping perceptions of service quality.
Sustainability and Green Service Management
Sustainable practices and innovations in service sectors, promoting environmental responsibility, circular economies, and eco-friendly solutions.
Customer Experience Management
Strategies and innovations for delivering exceptional customer experiences across physical, digital, and hybrid touchpoints.
Data-Driven Service Excellence
Leveraging big data, unstructured data analytics, and predictive modeling to enhance service personalization, efficiency, and outcomes.
Digital Transformation in Services
Examining how technologies like IoT, blockchain, AR/VR, and digital twin models are reshaping service industries and driving innovation.
Healthcare, Wellbeing, and Wellness Services
Research on patient-centric care models, digital health platforms, mental health services, and holistic wellness approaches.
Service Ecosystems and Networks
Understanding the dynamics of interdependent service actors, platforms, and systems, with a focus on co-creation and innovation.
Service Innovation and Design Thinking
Creative and user-centered approaches to designing new services and reimagining existing ones for enhanced value creation and customer satisfaction.
Transformative Service Research (TSR)
Investigating how services can improve societal well-being, address global challenges, and drive social and environmental change.
Value Co-Creation and Stakeholder Engagement
Exploring collaboration between customers, employees, and other stakeholders in creating shared value and driving innovation.
Future of Work in Services
Trends in remote work, virtual service delivery, automation, and the gig economy’s impact on service industries.
Cross-Disciplinary Service Research
Interdisciplinary approaches to solving complex service challenges in diverse domains.
Submissions are not limited to the list above and we also invite:
Other Emerging Topics in Service Research: Open call for innovative topics that address new trends, technologies, or pressing challenges in the service domain.