FAQS

Our iLRN and G.I.CON Support team will email you a URL to download the iLRN Virtual Space and join the G.I.CON discord channel

The academic Liaison for each University that participates in the conference is responsible to arrange the registrations with the G.I.CON organisers. In case you haven't received such communication either liaise with the academic or contact markos mentzelopoulos : mentzem@westminster.ac.uk . You will need to include your University affiliation, Name and ID from one of the Institutions that participating in this year conference.

Occasionally, spam filters can hijack genuine emails from us, so please check there (*spam folder). Perhaps you used a personal email account to register in the event? Please check that too.

If you are sure you subscribed on this event through your university portal, and the event is about to start, but the iLRN Virtual Space link notification still hasn’t shown up in your inbox, then please email markos@immersivelrn.org with your details and we’ll figure out what’s up.

An WELCOME email will be sent few hours after the initial download link email with Discord Guide Details for :

1. Setting up Nickname

2. Setting up your role in the conference

3. Select activities

4. Instructions to look for a team or member for iLRNFuser

Again check your *spam folder.

Please note: talks and events are taken place on current UK time. Check the main website for details, all times given are in UK Time/BST/GMT+1. For instance, a talk broadcast at 10am UK will take place live at 12 noon if you’re in Helsinki.

If you have any queries please:

Communicate in Discord using @Support Team in discord or @ Admin for urgent matters. Via email communicate with markos@immersivelrn.org

Please note, this is a global event, so you may be on a different time zone to the relevant team member. Although we will endeavour to get back to you as quickly as possible, technical support might not be available solidly through 24 hours. Most of our staff are in Europe, so please allow a few hours for a reply, especially if you are contacting us from far away. We will definitely help you as fast as we can, but even we have to sleep sometimes.

Virbela runs on Windows and Mac computers. (At this time, the iLRN Virtual Campus does not support mobile devices.) The minimum and recommended requirements are listed below:

Minimum Windows Requirements

1. Windows 7 SP1+

2. CPU: 1.8GHz Intel Core i5 or 2GHz AMD Phenom II

3. Memory: 4GB

4. Graphics: Graphics device with DX10 (Shader model 4.0)

5. Storage: 2.5GB

Minimum Mac Requirements

1. Mac OS X 10.11

2. CPU: 2GHz Intel Core i5

3. Memory: 4GB

4. Graphics: Intel HD Graphics 4000

5. Storage: 2.5GB

Installing on Windows

After downloading the virtual campus, double click the executable file and follow the instructions. Depending on your security settings, your computer may generate a popup that says the app was blocked from opening. Click “Run

Installing on Mac-OS X

After downloading the virtual campus, double click the dmg file and then drag the VirBELA iLRN Virtual Campus icon into the Applications folder. When opening VirBELA the application for the first time, the system will ask you if you are sure you want to open it. Click “Open”.