ISAP Reporting Explained

What is ISAP?

The Inflight Action Safety Program (ISAP) focuses on improving safety by offering a non-punitive, confidential way to report safety hazards or inadvertent violations of company policies or Federal Aviation Regulations (FARs).

The protective provisions within the Inflight Safety Action Program (ISAP) are designed to encourage reporting of safety hazards or inadvertent violations while providing a safeguard for those who report.

ISAP Report Examples:

• Non-compliant LINK device

• Incorrect Placarding

• Failing to complete an exit row briefing prior to push back

• Missing or incorrect safety equipment

• Forgetting to disarm a door after arrival that is corrected by another Flight Attendant (i.e. near miss)

All ISAP Reports are reviewed by the Event Review Committee (ERC) weekly. The ERC is made up of representatives from the AFA MEC Safety, Health & Security Committee, United Airlines representatives, and Representatives from the FAA. This ensures a transparent and thorough review by all included parties.

Confidentiality and Protection

• Voluntary self-disclosure through ISAP ensures confidentiality for the reporter as all ISAP reports are de-identified.

• If a report involves another employee, that person is also protected and invited to participate in ISAP.

Non-Punitive Nature

• Submitting a report does not endanger the reporter or their coworkers.

• Aimed at fostering a just safety culture among United Flight Attendants.

• The program operates on a non-punitive basis. This means that individuals who report safety concerns or inadvertent violations, as long as they are reported in good faith and are not deliberate acts of non-compliance or gross negligence, will not face disciplinary actions based on the information they provide.

Report Submission Guidelines

• Reports should detail the event comprehensively and specifically.

• Lack of detail or identification of a safety concern may lead to outreach from the Event Review Committee (ERC) for more information.

➡️ Submit ISAP Report HERE

Importance of Cooperation

• Timely response to ERC's requests for additional information is crucial.

• Failure to respond may result in the exclusion of the report and loss of protective provisions.

Opportunity for Correction

If a report involves a potential violation of company policies or FARs, the program offers an opportunity for corrective education rather than punitive measures.

This could involve additional training, system adjustments, or other measures aimed at preventing future occurrences, thereby improving safety without penalizing the reporting employee.

Inclusion in Safety Improvement Processes

Individuals whose actions are mentioned in reports may be invited to participate in ISAP, offering them the chance to contribute to the safety improvement process. This inclusive approach ensures that all parties involved have a voice in developing solutions and learning from incidents.

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