Need Help? Call, Text, or Email
United Way 2-1-1 is an easy to remember telephone number that connects people with important community services, such as:
Basic Human Needs: such as food, shelter, rent and utility assistance
Physical and Mental Health Resources: such as health insurance programs, Medicaid and Medicare, medical information lines, crisis intervention services
Employment Supports: such as job training, transportation assistance, education programs
Support for Older Americans and Persons with Disabilities: such as adult day care, respite care, home health care, independent living programs
Support for Children, Youth and Families: such as afterschool programs, family resource centers, mentoring, tutoring, protective services
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Crisis, Information, and Referral Workers can be reached 24 hours a day, 7 days a week, 365 days per year by calling United Way 2-1-1.
Can't access United Way 2-1-1 through your phone? Call us at 1-888-865-9903.
For website questions and problems, click here to email the webmaster.
CONTACT INFO
201 East Grove Street, Suite 200 - Bloomington, IL 61701
Phone: 309-827-4005
Email: info@pathcrisis.org
How Does it Work?
First, you’re in a crisis. Crisis doesn’t just mean thinking about ending your own life. It’s any painful emotion and anytime you need support. So, you text us at 741741.Your opening message can say anything. Keywords like “HOME,” “START” and “HELLO” just help us identify how people hear about us.
The first two responses are automated. They tell you that you’re being connected with a Crisis Counselor and invite you to share a bit more.The Crisis Counselor is a trained volunteer, not a professional. They can provide support, but not medical advice.
It usually takes less than five minutes to connect you with a Crisis Counselor. (It may take longer during high-traffic times).When you’ve reached a Crisis Counselor, they’ll introduce themselves, reflect on what you’ve said, and invite you to share at your own pace.
You’ll then text back and forth with the Crisis Counselor. You never have to share anything you don’t want to.The Crisis Counselor will help you sort through your feelings by asking questions, empathizing, and actively listening.
The conversation typically ends when you and the Crisis Counselor both feel comfortable deciding that you’re in a “cool,” safe place.After the conversation, you’ll receive an optional survey about your experience. This helps us help you and others like you!
The goal of any conversation is to get you to a calm, safe place.Sometimes that means providing you with a referral to further help, and sometimes it just means being there and listening. A conversation usually lasts anywhere from 15-45 minutes.