Building connections is at the core of what we do. Connections to opportunity, to resources, and to new perspectives that shape our community. Those connections are now stronger than ever through the use of social media to unite members of Niner Nation, both near and far. In order to share our collective UNC Charlotte story, this website serves as a resource for University-affiliated social media accounts to continue to serve our campus community with a unified voice. You’ll find our official social media policy, guidelines and best practices, and resources to authenticate the social media presence of your division, department, office, or college.
For the colleges and many other organizations across the country, our website is our storefront. It’s where our audience often gets its first impression, and is a tool to stay in touch with our extended community. Maintaining an accurate, compelling, user-friendly site is a team effort. Communications and OneIT are committed to working with faculty and staff to ensure visitors can easily find the information they seek, and develop a positive impression of the college through our digital presence.
Faculty and staff, especially program directors, should actively and regularly review pages associated with their program and the college to ensure information is accurate, up to date, and effectively presented. To that end, when modifications or edits are necessary, please follow the framework listed below to contact the appropriate office to request changes.
Many administrators have received training on the website previously, and OneIt is planning a series of additional training as needed.
Make edits through unit staff, submit a ticket, or email OneIt at help@uncc.edu if you would like to:
Update or edit basic content on a page. This includes edits that are primarily informational in nature, such as plans of study, admissions requirements, and course descriptions, or links to documents. Unit staff will be able to make many edits, and a ticket can be submitted for more complex or technical needs.
Ex: New course planning document needs to be added
Ex: Dr. Smith’s received a promotion and their title needs to be updated
Address issues such as dated information, spacing, error messages, or pages that do not load correctly
Contact Wills Citty in the CHHS/COED Communications Office at wcitty@uncc.edu if you would like to:
Make significant changes or additions to creative aspects, writing, or storytelling, especially those that alter style, tone, site organizational structure, graphics, or photography.
Ex: Program offers a new scholarship that they would like to highlight as part of the program page
Ex: Department would like to create a new banner for homepage
Ex: Website menus need to be reorganized
When posting content to official university websites — including social media — the same laws and rules that govern our work elsewhere can come into play, such as the Americans With Disabilities Act, FERPA, laws related to public records and other statutes. Social media sites and websites managed by “sub-units” of the university — such as departments or colleges — are considered official sites. Be sure that you are aware of the relevant laws and state and university policies. When in doubt, remember to consult with the Communications Office and the College’s Office of Academic Technologies. These offices can also connect you with the Office of Legal Affairs and University Marketing as needed.
University Policy 302 – Web Communications – This policy sets standards for responsible use of the University website, web page format, social media websites, accessibility, links to non-University websites, use of the University name and registered marks on the University website, hosting of websites for external entities, University data, and individual web pages on the University website.
University Office of Disability Services Faculty and Staff Handbook