Metrics
A service level agreement (SLA) is a contract between a service provider (OHR Operations) and the end user (OHR Operation's customers) that defines the level of service expected from the service provider.
OHR Operations has defined SLAs based on a balance of best practice data and cost of service to the institution. SLAs may change over time based on customer feedback and change in the strategic direction of the organization.
Note: Department specific metrics are located in the drop down.
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