Core Skill 10: Understand basic hardware setup and troubleshooting

In Extension, we use University-owned or County-owned computers that are on the Windows operating system. Basic computer use is a requirement of every job in Extension. Having at least a basic understanding of computer hardware can help you identify and  troubleshoot problems, connect devices, and work in different locations with confidence. Office equipment (e.g. printers) will vary between offices and locations but if you have a handle on the basic functions, it's usually easy to figure out how to use different equipment. 

Basic hardware and troubleshooting skills

• Can perform basic operations on computer hardware 

• Can set up and use projectors and other audio-visual equipment relevant for Extension programming

• Know how to connect a device (laptop, cellphone) to the University’s Wi-Fi network

• Knows how log in to the shared or conference room equipment in their office or campus based area’s

• Can perform basic print tasks 

Core Skill 11: Understands basic Windows operating systems functions

Windows is what controls everything on the computer -- the hardware, storage, software applications, multitasking, internet access, etc. The more you understand about Windows, the more productive you will be. Below are the basic skills you need but we recommend you dig deeper into the additional resources if you can. 

• Able to use Windows to launch programs, manage programs in multiple windows, and organize files

• Use the Task Manager to force quit unresponsive programs and processes

• Performs basic computer maintenance, such as emptying the Recycle Bin and rebooting as prompted for updates

• Know how to install and uninstall software

• Keeps all needed files regularly backed up via the University of Minnesota network (also known as your “H:” drive or “S:” drive for shared files), Google Drive, Shared Drives, or by other reliable method

Windows Resources

• How to use the taskbar in Windows

• Personalize your lock screen

• Windows files & storage

Core Skill 12: Ask for technology support

Knowing where to get technology help when you need it is one of the most important core tech skills!  Please don't hesitate to reach out for help! 

• • Know how to contact UMN IT when maintenance or repair is required on your computer. County staff should contact their local county IT department.

  • Know how to contact Extension Learning Technologies with emerging technology needs, questions or ideas you have related to your Extension work.