Direct Course Learner Share, Unshare, and Transfer Form
Direct Support Professionals, DSPs, may work for one or more provider. The process below details how a Manager could request to add or remove visibility into a DSPs learning history. The types of requests are:
Share a learner - Allows a learner to be visible to multiple managers who can assign content and view that learner’s transcripts across providers. This reduces the training time for DSPs and confirms completion of annual training requirements. This is used when a learner works for more than one organization.
Unshare a learner – Allows a shared learner who is employed by two organizations to only be visible to one organization. Unshares can only be requested by the provider who no longer wants to see the learner.
Transfer a learner - Moves the learner and their learning history transcript fully from one organization to another. This is used when the learner will only be working for one organization.
Below is required information to process the request:
Manager/Learner IDs – All user IDs should be in the following format: first initial + last name + last 4 of phone number (Example WWonka3784)
If you do not know the Manager or Learner ID, enter First and Last name.
To submit a request, email CustomerCare@elsevier.com and copy DirectCourseMD@umn.edu Use the email template below to specify the request desired. Your request will be processed in 3-5 business days. Attach the spreadsheet to include the Manager and Learner ID.
Email Subject: Direct Course Request - Share/Unshare/Transfer a learner – [ YOUR COMPANY NAME]
Email Body:
Hello CustomerCare,
Please complete the request below: