Conflict Resolution Process for Student Academic Complaints

Conflict Resolution Process for Student Academic Complaints

• Administrative Procedure: Conflict Resolution Process for Student Academic Complaints: Twin Cities

Scope

This procedure applies to "student academic complaints," which are complaints brought by students regarding the University's provision of academic services and education affecting their role as students. Student academic complaints must be based on a claimed violation of a University rule, policy, or established practice.

This procedure does not apply to student complaints regarding: 

• • • Disciplinary action under the Student Conduct Code

    • Grades 

Informal Resolution

The first step of any resolution should be at the lowest unit level, between the parties involved or the parties and an appropriate third party (e.g., other faculty, department chair, administrator). [In CIS, if complaint remains unresolved after working with the instructor, contact Emily Hanson. This conversation often serves to clarify the nature of the problem and determine which University policy applies to the situation.] 

Formal Resolution

If no informal resolution has been reached, colleges and administrative units will provide a review process appropriate to the issue raised by the student academic complaint. The formal resolution process is described in the linked administrative procedure.