Ava, 21, NYU Student + Photographer, Mobile user
Helena, 29, Project Manager/ Fashion Content creator, mobile and desktop user
Oliver, 40, Consultant, mobile and desktop user.
Mood board created based on brand descriptors consumer-driven, quality, fashionable, affordable, and elegant.
First logo iteration
Based on brand descriptors derived from users and from brand research.
After initial user testing with 24 users the fashionable logo was selected based on 85% majority vote.
Incorporated logotype
3rd iteration - on business card
Including logotype - Providing the latest exclusive fashion.
This redesign aims to improve the visibility and effectiveness of the user interface for Zara.com. Currently, the interface does not have clearly visible navigation and it has secondary navigation categories that are unclear and excessive to skim through.
The current design also makes it difficult for users to see what products are available without clicking around a bit first. Category names are repetitive or vague in meaning so the user may not even be able
to find a product if they do not check all of the subcategories. This can be time-consuming and frustrating for a user who is looking to find something quickly for an event but does not want to shop elsewhere.
The redesign aims to design for an improved user experience that can reduce user frustration and provide an intuitive shopping process while also retaining aesthetic qualities from original site design and Zara’s brand values.
Woman primary navigation page on Zara.com website
Reason 1: Overwhelming Original Screen
Original screen included a slideshow, making it difficult to see subcategory labels.
Users were forced to use the side menu to navigate subcategories.
Updated screen features a small-format hero image using the existing ski image from the site, improving visibility of the navigation menu.
Reason 2: Highlighting Ski Collection Name
The ski collection name was not prominently displayed on the original screen.
Features about the new ski collection were added to align with Zara’s brand values of offering the latest fashion and exclusive deals.
Consolidated subcategories to simplify navigation and enhance user experience.
Reason 3: Streamlined Navigation
Original navigation and secondary navigation included too many options, creating clutter.
Updated screen consolidates menu categories, improving information architecture and offering users meaningful choices.
Popular and relevant subcategories are featured below the hero image for quick access.
Design Principle 1: Grids
A hierarchical grid with 40px margins was used to organize content.
New ski collection is prominently featured within the grid layout.
Design Principle 2: Visibility
Button for the “ski collection” on the hero image is aligned using a golden ratio grid for visual balance.
Typography:
Main navigation categories: Hoefler Text, 32pt, black, for elegance with a serif font.
Subcategories: Arial, 28pt, regular, for readability.
Typography choices enhance visibility and communicate the latest women’s fashion for the winter season.
Join life primary navigation page on Zara.com website
Reason 1: Slideshow Distracts from the Page’s Purpose
The original slideshow made it difficult to see some categories due to varying images.
Updated the photo to be static and set it as the hero image to improve focus and clarity.
Reason 2: Subcategories Visibility
Subcategories required users to either expand the window or scroll to view all options.
Reorganized subcategories into a stacked list aligned to the left for better accessibility and visibility.
Reason 3: Irrelevant “View Collection” Category
"View Collection" was removed as it did not align with the goal of encouraging users to join the Zara community through the "Join Life" screen.
Subcategories were reorganized for relevance and clarity.
Used NotoSans 16pt font for subcategory text:
Maintains a clean appearance with uppercase text.
Complements the serif typeface used for main navigation without being overly bold.
Design Principle 1: Information Architecture - Choice
Provided users with more meaningful and relevant choices by refining subcategory options.
Design Principle 2: Fitt’s Law
Stacked subcategory menu reduces the amount of mouse movement needed, improving usability and efficiency.
Home Products Primary Navigation page on Zara.com website
Reason 1: Lack of Organized Filters
Original filter options were inconsistent, including irrelevant filters such as bed size, frame size, and guest size.
Updated the filter menu with more relevant categories like product subcategories (e.g., decor, laundry).
Added a price range bar and checkboxes for necessary filters to enhance usability.
Reason 2: Overwhelming Number of Products
Reduced the display to two rows of products, ensuring they are relevant to each other.
Reason 3: Missed Opportunity for Hero Image
Added two images to the hero image block within the hierarchical grid.
Included a link to the holiday collection, enabling users to easily explore all related products.
Design Principle 1: Information Architecture - Choice
Refined and streamlined filter categories to provide users with clear, relevant, and understandable options.
Design Principle 2: Gulf of Execution
Simplified the filtering process, reducing the time and effort needed to find relevant products.
Limited the number of displayed products, improving navigation and user focus.
Srpls Secondary Navigation Page
Reason 1: Lack of Hero Image
Original design immediately displayed products without context or introduction.
Added a hero image using a hierarchical grid to break up the modular grid, providing clarity and context for the screen's purpose.
Reason 2: Lack of Clarity on Zara SRPLS
Included a tagline in the hero image to explain Zara SRPLS as their bi-annual limited edition collection, giving users a better understanding of its significance.
Reason 3: Excessive Scrolling for Collection Drops
Original design required extensive scrolling to view all collection drops.
Created modules showcasing products from each collection drop, with clickable photos for users to explore further.
Design Principle 1: Fitt’s Law
Reduced scrolling and consolidated content, making it easier for users to reach target products and interact with the screen efficiently.
Design Principle 2: Gulf of Evaluation
Clearly displayed collections and added context, reducing the time and effort required for users to understand the system's purpose and how to interact with it.
Enhanced clarity by including product names and descriptions, addressing the lack of information in the original design.
Newsletter Secondary Navigation Page
Reason 1: Bland and Unclear Newsletter Form
Original form lacked appeal and did not explain the benefits of signing up for the newsletter.
Added a new, engaging newsletter sign-up form with an interactive section allowing users to select categories of interest for tailored newsletters.
Reason 2: Unclear Call to Action (CTA)
Original text was entirely black, making the CTA less noticeable.
Updated buttons to dark brown, aligning with the selected color palette.
Used distinct typography for clarity:
Call to action: Arial 20pt bold.
Newsletter sign-up text: 16pt.
Placeholder text: 12pt.
These changes improve visibility and help users distinguish different sections of the page.
Reason 3: Excessive White Space
Original screen felt dull due to too much white space.
Added a hero image to make the screen visually interesting and fill unused space.
Design Principle 1: Visibility
Implemented a golden ratio grid with content and the hero image placed in the right two-thirds of the screen, and navigation in the remaining third.
This design directs the user’s attention to key elements on the screen, enhancing visibility.
Design Principle 2: Effectiveness
Redesigned the screen to be more engaging and informative, showcasing the benefits of signing up for the newsletter.
Highlighted exciting aspects of the Zara brand, making the newsletter more appealing to users.