Program Policies and Agreements

Learning Specialist Program Missed Appointment and Cancellation Policy 

1. Weekly Sessions 

Learning Specialist Program (LSP) sessions work best when they happen at the same time each week. To keep your spot and get the most out of your sessions, please follow the guidelines below. 

2. Missed Appointments 

After 2 missed appointments, you will be placed on the inactive list and can re‑enroll to resume sessions. 

A missed appointment is when you: 

• Do not show up, and 

• Do not notify your LS ahead of time by email 

3. Cancellations 

• Cancel before your appointment whenever possible by emailing your LS. 

• When you cancel, be sure to confirm your next appointment time. 

• If you cancel 2 or more times, your LS will check in with you to confirm your continued interest in the program and support you with consistent scheduling. 

4. Late Arrivals 

• If you are more than 15 minutes late, your LS may or may not hold the session. 

• Sessions still end at the scheduled time. 

• If you have more than 2 late arrivals your LS will check in with you about your scheduling related needs to get the most out of the program. 

5. If You Become Inactive 

You still have options: 

• Re‑enroll and be placed on the waitlist for weekly sessions 

• Attend drop‑in hours in the Community Space 

• Sign up for one-time LS Office Hours