Technical Problems

Having issues with Connect? 

If you have technical trouble with Connect activities, first troubleshoot your own computer/internet access. If you can't figure out what's wrong, contact your instructor right away with the number of the activity and a screenshot.

If you are having trouble registering for or accessing Connect, please contact McGraw-Hill Education’s Customer Support. Live chat, email, and phone support are available 7 days a week. 

Website: www.mhhe.com/support

Phone: (800) 331-5094 Hours (EST)

Sunday: 12 PM - 12 AM

Monday - Thursday: 24 hours 

Friday: 12 AM - 9 PM

Saturday: 10 AM - 8 PM 

Can't Access a Google Document, Folder or Drive? 

1. Make sure you have set up Google Workspace @ UIC. Follow this link to complete this simple task.

2. Verify that you are using your UIC email address. 

All of the above true? Contact your instructor. 

Can't login to Blackboard? Other tech questions?
Are you having trouble connecting to the UIC network - including WiFi? Having trouble logging into Blackboard even after you've followed the instructions here? Think you might have a computer virus? 

Learning Technology Solutions offers FREE hands-on help to UIC students with these issues and more. They have multiple locations throughout campus and are open late. Check out their website for more information, or email LTS@uic.edu with all tech questions.

Credit for late work due to technical difficulties:

If you have a technical difficulty, send your instructor the number of the activity and a screenshot of the problem page (How to take a screenshot) or your email exchange with McGraw Hill Tech Support.

Late work will not be accepted if the technical trouble is not reported immediately.