Advance Africa Scholarship Program
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Getting Help
Getting Help
Knowing 'Where' to go for help and 'How' to ask the right question is just as important as reaching out! We have the answer to both of these questions for you.
Where to go for help?
Where to go for help?
Go to Slack! Our Slack workspace for the Advance Africa Scholarship Challenge is your one-stop-shop for asking questions and getting help.
▶️ Technical questions: Please check out your track specific channels (eg. #track_business_analytics, #track_digital_marketing) and the #tech_help_all channel in your Slack workspace! Your peers will be able to answer any technical questions you have about the course.
▶️ General Scholarship program questions: Bring your administrative questions for your Community Managers during the weekly AMAs in the #ama_sessions channel Slack.
New to Slack? Check out our "cheat sheet" here.
💡Pro Tip: To be certain about what a Slack channel is used for, go to the channel name at top and click the down caret symbol "v". This will show you the 'channel details' including its topic and description.
Choosing the best channel will help you find information faster and get you a quicker response if you're posting a question!
How to ask a Great Question?
How to ask a Great Question?
The key to getting the right answer is asking the right question. Being able to ask a thoughtful question is a great skill to have and will save you time!
Follow these 3 steps:
Follow these 3 steps:
➡️ Step 1: Describe the problem
Take the time to clearly explain what the problem is. Provide as much information as you can so that the responder knows exactly what you are struggling with. Share with them the lesson that you are on, what concept or quiz you are struggling with and where you think the problem might be. Spend time thinking through what information would be helpful for them so that they can help you best!
➡️ Step 2: Mention what you have already done
An important thing to include when asking for help on a lesson, quiz or project are the steps you have already taken to find a solution. What have you already tried to solve the problem? List the steps you’ve taken to solve the problem and why they didn’t work. This ensures that the person responding to your question does not suggest a solution you have already tried.
➡️ Step 3: Review your question
Proofreading your question shows that you value the responder’s time and have put thought into the question you are asking. It’s important for the responder to know that you have taken a moment to think through your question and that you want to make their job as easy as possible!
Use these additional resources for more tips on the right way to ask for help:
'How to Ask for Advice' - Stack Overflow
'How to be great at asking coding questions' - Medium article
'How to Reach Out to Experts (and Actually Get a Response' - Gayle Lakkmann McDowell
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